Order Officer

What does an Order Handler do? – tasks and work environment

Order handlers play a central role in a company's logistics and sales chain, responsible for receiving, registering, and following up on customer orders from start to delivery. Tasks include managing order flows, communicating with customers and suppliers, ensuring correct products are delivered on time, and resolving any issues that arise during the process. The role often involves working with business systems and digital tools, typically in an office environment with a fast pace and high demands for accuracy. Collaboration with colleagues in sales, purchasing, and warehousing is common, requiring high levels of service orientation and organizational skills.

Salary development over time

The salary for order handlers has shown a clear positive trend in recent years. In 2022, the average salary was 36,200 SEK per month, increasing to 38 300 SEK in 2023. In 2024, the average salary has risen further to 40 000 SEK, representing a total increase of approximately 10.5% over the three-year period. This salary growth can partly be explained by increased demand for logistics and order management skills as digital commerce and supply chain efficiency become more important in business. The educational level among professionals has also risen, which may have contributed to higher salaries. Market needs for experienced order handlers who can operate advanced business systems have also driven up salary levels.

Order Handler salary – comprehensive overview

• Average salary: 40 000 SEK/month
• Lowest salary: 36,100 SEK/month (women), 39,200 SEK/month (men)
• Highest salary: 41,900 SEK/month (women), 49,100 SEK/month (men)
• Hourly wage: 240 SEK
• Gender differences: Women earn 38 100 SEK, men earn 41 600 SEK (women 92% of men's salaries)
• Regional differences: No specific data available

Education and qualifications

The path to becoming an order handler usually involves high school education in commerce, economics, or administration, but many employers also require post-secondary studies or vocational training in logistics, purchasing, or business systems. Practical experience in order management and customer service is advantageous, as are skills in digital tools and business systems. The ability to work systematically and communicate clearly is crucial for success in the profession.

• High school diploma: Business and administration or economics programs (3 years)
• Post-secondary education: YH training in logistics or purchasing (1–2 years)
• Certifications: Courses in business systems (e.g., SAP, Visma) and order management
• Internship: Workplace-based internships or trainee programs are recommended
• Prerequisites: Good computer skills and experience with customer contact
• Tips: Combine education with practical experience for better employability

Common benefits and compensations

Order handlers are often offered benefits such as wellness allowances, flexible working hours, occupational pension, and sometimes bonuses linked to performance or company results. Possibility for remote work exists in some companies, and employers may also provide subsidized lunch or staff discounts. Training opportunities and skills development are common to stay updated on business systems and logistics.

Competition and challenges

The job market for order handlers involves some competition, especially in larger cities where many seek administrative roles in trade and logistics. The challenge lies in quickly managing large order volumes while maintaining high service levels for customers and partners. Digitalization and automation of order flows require continuous skills development, and workload can sometimes be high, especially during peak seasons or campaigns. Since the profession is part of a larger occupational group, no exact assessment of the job market situation is made, but there is a steady number of available positions. To stand out, experience with specific business systems or industry knowledge is often necessary.

Tips for those who want to become an Order Handler

To succeed as an order handler, it is good to combine accuracy with a strong commitment to customer service. It is recommended to gain practical experience early, such as through internships or part-time jobs in administration or logistics, to build understanding of order flows and business systems. Being communicative and solution-oriented is crucial when unexpected situations arise and the order process needs adjustment. Flexibility and resilience to stress are important traits, especially during periods of high pressure. Actively seeking courses or certifications in relevant digital systems can give an advantage. Good collaboration skills facilitate contact with both customers and colleagues, and staying updated on new trends in logistics increases opportunities for development and advancement.

Key facts about Order Handlers

• Salary range: 36,100–49,100 SEK/month
• Average monthly salary: 40 000 SEK
• Education level: High school or post-secondary education in trade/logistics
• Gender differences: Women earn 92% of what men do
• Available jobs: Approximately 550 positions in the profession

Career paths and future prospects

After a few years in the profession, there are opportunities to advance to roles such as team leader, order coordinator, or logistics manager. Experienced order handlers with further education can also move into purchasing, sales, or supply chain specialist roles. Forecasts from the Employment Service show no exact assessment due to limited data, but the profession has a stable number of available jobs, indicating ongoing demand for skills. Digitalization and automation of order flows create new career paths, especially for those combining industry knowledge with IT skills. For those who wish to develop further, there are also opportunities to specialize in sectors such as e-commerce, manufacturing, or international trade.

Frequently asked questions about Order Handlers

• What is the average salary of an Order Handler?
  - The average salary for an Order Handler is 40 000 SEK per month.
• Are there salary differences between men and women?
  - Yes, men earn on average 41 600 SEK while women earn 38 100 SEK, meaning women have 92% of men's salaries.
• What education is required to become an Order Handler?
  - High school education in commerce, economics, or administration is often sufficient, but post-secondary studies in logistics or business systems are recommended.
• What is the job market outlook for Order Handlers?
  - There are about 550 available jobs in the profession, but no exact forecast due to limited data.
• What are the most common job tasks?
  - Receiving and registering orders, following up on deliveries, communicating with customers, and working in business systems.
• What advancement opportunities are available?
  - Opportunities to advance to team leader, order coordinator, purchaser, or logistics manager after a few years of experience.
• What are the highest and lowest salaries for an Order Handler?
  - The highest salary is 49,100 SEK and the lowest is 36,100 SEK, depending on education, experience, and gender.