National telephone operator salary

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National telephone operator salary

32 300 SEK

Telephonists

Latest available salary statistics are for 2025. Compare average pay, salary range and related job listings.

28 500 - 34 300 SEK / month

Women earn 95% of what men do.

Administration, ekonomi

Average salary 32 300 SEK/month Monthly gross salary
Salary range 28 500 - 34 300 SEK Latest available range Data year 2025 Latest published dataset

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Calculate take-home pay for National telephone operator 32 300 SEK/month prefilled Calculate gross salary for National telephone operator Start from net pay More salary pages Browse more roles Open jobs for National telephone operator 13 matching jobs in Administration, ekonomi

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Salary trend About the role What does a Rikstelefonist do? – Tasks and work environment Salary development over time Rikstelefonist salary – comprehensive overview Open jobs Related occupations About the data

Salary progression National telephone operator

Average salary 32 300 kr
Males 33 400 kr
Females 31 800 kr
1 Likes 0 Comments 13 Vacant jobs ->

What does a Rikstelefonist do? – Tasks and work environment

A rikstelefonist works with forwarding phone calls, providing information, and guiding both internal and external contacts within organizations, authorities, and companies. Tasks include quickly and accurately connecting calls, handling inquiries via phone and sometimes email or other channels, and assisting with simpler administrative duties. Operators are often the organization's first point of contact and play an important role in creating a professional impression for visitors and callers. The work environment is typically office-based, often in open-plan offices or dedicated switchboards, where the pace can be high and workload varies depending on the time of day and season.

Salary development over time

The salary for rikstelefonists has steadily increased over the past three years. In 2022, the average salary was 27,600 SEK per month, rising the following year to 29 800 SEK. In 2024, the average salary has continued to rise to 32 300 SEK, which is approximately an 8% increase since 2022. This positive trend can partly be explained by overall wage developments in the labor market and increased demand for service-oriented roles. Despite digitalization, there is still a need for operators, especially in the public sector and larger organizations where personal service is highly valued. Variations in wage increases may also depend on regional differences and between private and public employers.

Rikstelefonist salary – comprehensive overview

  • Average salary: 32 300 SEK/month
  • Lowest salary: 27,700 SEK/month (female, private sector employee, high school education)
  • Highest salary: 34,600 SEK/month (male, public sector, high school education)
  • Hourly wage: 179 SEK
  • Gender differences: Women earn 95% of what men do (men 33 400 SEK, women 29500 SEK)
  • Regional differences: Salary levels can vary between urban and rural areas, but exact figures are not available

Education and qualifications

To work as a rikstelefonist, a high school education is usually required, preferably with a focus on administration or service. Some employers also require specific courses in customer service, communication, or telephony. Practical experience from service roles or administrative positions is often advantageous and can be decisive in recruitment. In addition to formal education, personal suitability and good communication skills are emphasized.

  • High school education: 3 years, preferably with a focus on administration or service
  • Courses in customer service and telephony: Recommended to increase competitiveness
  • Internship or experience: Meritorious from other service professions
  • Communication skills: Important for the role
  • IT skills: Basic computer skills are in demand

Rikstelefonists often develop a unique ability to quickly read and respond to different personalities in conversations. This skill can be valuable well beyond the switchboard, for example in customer relations or internal communication.

– statsskuld.se

Common benefits and compensations

Rikstelefonists are often offered collective agreement-regulated benefits such as occupational pension, wellness allowance, and paid vacation. Subsidized lunches or access to staff dining facilities are common, sometimes including flexible working hours and remote work options depending on the employer. Some workplaces also provide opportunities for skills development through internal courses or training, especially in customer service and IT systems.

Competition and challenges

The profession as a rikstelefonist is characterized by a relatively stable job market, but competition for positions can vary depending on the region and employer. Digitalization and automated switchboard services have reduced the number of traditional operator roles, which increases demands for flexibility and the ability to handle multiple communication channels. At the same time, personal service is highly valued in many organizations, especially in the public sector and larger companies. Challenges include a fast pace, high availability requirements, and the need to quickly resolve problems or manage stressful situations. For those wishing to develop in the role, it is important to continuously strengthen technical and communicative skills.

Tips for those who want to become a Rikstelefonist

To succeed as a rikstelefonist, it is good to combine strong service skills with resilience and clear communication. A first step is to familiarize yourself with basic IT and telephony systems, as technical understanding often facilitates daily work. Training in active listening and the ability to quickly adapt to different types of questions is a big advantage, especially when the pace is high. Precision and the ability to handle multiple tasks simultaneously are appreciated by employers and contribute to a smooth workday. A positive attitude and interest in people make it easier to build good relationships with colleagues and customers. Finally, it is wise to take advantage of opportunities for further education in customer service and communication to enhance your profile in the job market.

Key facts about Rikstelefonist

  • Average salary: 32 300 SEK/month
  • Education level: High school (3 years)
  • Work environment: Office-based, often in open landscapes
  • Demand: 758 job openings in Sweden
  • Gender difference: Women earn 95% of men's salary

Career paths and future prospects

After several years of experience as a rikstelefonist, there are opportunities to advance to roles such as team leader for the operator group, administrator, or move further into customer service or support roles. For those seeking a broader career path, further education can lead to roles within HR, reception, or internal communication. Forecasts from the Employment Service indicate continued stable demand for skilled operators, especially in the public sector and larger companies where personal service is central. Despite some competition from digital solutions, there remains a continuous need for personal contact in many organizations, providing good future prospects for the profession.

Common questions about Rikstelefonist

  • What is the average salary of a Rikstelefonist?
    - The average salary is 32 300 SEK per month.
  • How large is the salary difference between men and women?
    - Men earn 33 400 SEK and women 29500 SEK, which means women earn 95% of men's salary.
  • What education is required to become a Rikstelefonist?
    - High school education, preferably with a focus on administration or service, is recommended.
  • Are there significant regional salary differences?
    - Salary levels can vary between urban and rural areas, but exact figures are not available.
  • What are the future prospects for Rikstelefonists?
    - The outlook is stable, with 758 job openings in Sweden.
  • What is the highest and lowest salary for a Rikstelefonist?
    - The highest salary is 34,600 SEK (male, public sector), and the lowest is 27,700 SEK (female, private sector).

Richard Andersson

Richard Andersson - 2025-07-04 18:12:56

Occupation
Who has the highest salary?
The highest salary for a National telephone operator is 34300 kr. This salary belongs to a man working in the Privately employed workers with a post-secondary education, less than 3 years. The highest salary for a woman in this profession is 33100 kr.
Who has the lowest salary?
The lowest salary for a National telephone operator is 28500 kr. This salary belongs to a woman also working in the Privately employed officials. The lowest salary for a man in this profession is 31600 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 25000 kr 26900 kr
25-34 28200 kr 31100 kr
35-44 30000 kr 32100 kr
45-54 31700 kr 34300 kr
55-64 31600 kr 35200 kr
Snitt 95% 29600 kr 32300 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession National telephone operator has the SSYK code 4223, which we use to match against the SCB database to obtain the latest salary statistics.

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Salary, Taxes, and Fees
Net salary 31 390
Net salary
31 390
Taxes
11 718
Fees
12 582

With our Swedish tax calculator, you can easily calculate your after-tax income (net salary).

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* Updated with 2026 taxes

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