Customer service coordinator, finance company salary

Introduction to the profession of Customer Service Coordinator, financial company

As a customer service coordinator in a financial company, you work in a dynamic environment where customer satisfaction is central. The role involves acting as a link between customers and the company, with responsibility for handling customer issues and ensuring they receive the help and information they need. This position requires both communication skills and a good understanding of financial products and services.

Salary for Customer Service Coordinator, financial company

When looking at the salary picture for a customer service coordinator in a financial company, the average salary is 44 200 SEK per month. There has been an increase from the previous 42 500 SEK, indicating a positive trend. An hourly employee can expect an hourly wage of approximately 266 SEK, based on a working month of 166 hours.

• Men's average salary: 49 600 SEK
• Women's average salary: 40 600 SEK
• Women earn on average 82% of what men do

The highest salary in this profession is 56600 SEK for a man with post-secondary education of three years or more, while the highest female salary is 44 200 SEK. On the lower end of the salary scale, a woman's salary is 37300 SEK and a man's is 41500 SEK, with varying levels of education from pre-secondary to different sectors.

Education and qualifications

To work as a customer service coordinator in a financial company, usually at least a high school education is required, but many employers prefer candidates with post-secondary education in economics, administration, or similar fields. Experience in customer service and an understanding of financial products are also highly beneficial.

Future prospects and job market

According to the Swedish Public Employment Service's forecast, the opportunities for work in banking occupations, including customer service coordinators, are medium-term. This means there is a balance between supply and demand. Over a five-year period, demand is expected to remain unchanged, indicating a stable job market.

Working conditions and benefits

A customer service coordinator often works in an office environment, but there is also the opportunity for flexible work with the possibility of working from home. Many financial companies offer benefits such as training opportunities, which may include paid education and seminars to keep staff updated with the latest industry news and techniques. Other benefits may include mobile phones and other technical aids to facilitate work.

Challenges in the profession

Working as a customer service coordinator in a financial company may involve constantly dealing with demanding customer inquiries and the need to quickly solve problems. Stress management and the ability to remain calm and composed are important qualities for success in this role. Furthermore, staying updated on the latest financial products and regulations can be a challenge.

Summary of the professional profile

The customer service coordinator in a financial company is a key person who works to maintain customer relationships and support the company's customers in their financial matters. With average salaries showing a positive trend and a stable job market, this is an attractive profession for those with the right education and interest in customer service and finance. Benefits such as training opportunities and flexible working conditions also increase the attractiveness of the profession.