Customer service coordinator, finance company

What does a Customer Service Coordinator in a finance company do? – Tasks and work environment

A Customer Service Coordinator in a finance company is responsible for leading, organizing, and developing the daily work of the customer service function. The role involves acting as a link between customers, customer service staff, and other departments. Tasks often include handling complex customer cases, ensuring compliance with internal routines and guidelines, and analyzing and improving processes to increase customer satisfaction. In a financial environment, there are additional requirements for a good understanding of financial products, regulations, and confidentiality. The work environment is usually office-based, with a fast pace and a strong focus on quality in customer interactions.

Salary development over time

The salary for a Customer Service Coordinator in a finance company has shown a clear positive trend over the past three years. In 2022, the average salary was 42,500 SEK per month, and the following year it increased to 44 200. In 2024, the average salary has reached 47 400, corresponding to an increase of approximately 11.5% over three years. This development reflects an increased demand for qualified Customer Service Coordinators, especially in the finance sector where digitalization and complex regulations drive the need for specialized skills. The salary increase can also be linked to financial companies wanting to attract and retain employees with leadership abilities and a deep understanding of financial services. Despite some gender pay gaps, the profession as a whole has experienced stable and competitive salary growth.

Customer Service Coordinator in finance – comprehensive overview

• Average salary: 47 400 SEK/month
• Lowest salary: 40,700 SEK/month (female, private sector, education < 3 years)
• Highest salary: 59,900 SEK/month (male, private employee, education ≥ 3 years)
• Hourly wage: 285 SEK/hour
• Gender differences: Men: 52 800 SEK/month, Women: 43 600 SEK/month (women earn 83% of men's salary)
• Regional differences: Salary levels can vary, often higher in metropolitan regions

Education and qualifications

A Customer Service Coordinator in a finance company usually has post-secondary education in economics, administration, or similar fields. Many employers value experience from customer service and understanding of financial products, but leadership skills and good communication are also central. In some cases, specialized courses or certifications in finance or customer communication are required.

• Post-secondary education: Economics, administration, or finance (2–3 years)
• Certifications: Courses in customer service, leadership, or financial regulations
• Internships: Experience from customer service or trainee programs within the finance sector
• Prerequisites: High school diploma, good language skills, service experience
• Tips: Combine education with work experience to strengthen your profile

Common benefits and compensations

Common benefits for Customer Service Coordinators in finance companies include occupational pension, wellness allowance, subsidized lunch, health insurance, and flexible working hours. Bonuses and performance-based compensation may occur, especially in larger companies. Skills development and internal training are also common.

Competition and challenges

The competition for positions as a Customer Service Coordinator in finance companies is assessed to be moderate, according to the Swedish Public Employment Service's forecast for bank clerks. Demand for the role is expected to remain unchanged in the next five years, meaning competition neither increases nor decreases significantly. A challenge in the profession is managing the rapid development within digitalization and new regulations, which places high demands on adaptability and continuous skills development. Additionally, maintaining a high service level under pressure as customer expectations continue to rise is crucial. Balancing internal goals and customer satisfaction can also be a challenge for many in the role.

Tips for those who want to become a Customer Service Coordinator in finance

To succeed as a Customer Service Coordinator in a finance company, it is beneficial to combine a strong customer focus with analytical skills and good organizational ability. Showing initiative and being solution-oriented helps with complex customer cases and process improvements. Develop your communication skills through training in both written and oral contact, as clarity is essential in the role. The ability to collaborate and build relationships internally facilitates coordination between departments. Staying updated on new regulations and digital tools is also important, as the finance industry changes rapidly. High stress resilience and the ability to prioritize are valuable traits when the pace is high. Lastly, a positive attitude and service-mindedness are appreciated, as the customer experience is always central.

Key facts about Customer Service Coordinators in finance

• Educational level: Post-secondary degree in economics, administration, or finance
• Work environment: Office-based, often open-plan offices
• Demand: Moderate, about 550 job openings in the profession
• Work form: Full-time, sometimes hybrid work options
• Special knowledge: Knowledge of financial products and regulations

Career paths and future prospects

After three to five years as a Customer Service Coordinator in a finance company, opportunities open up to advance to roles such as Customer Service Manager, team leader, or project manager within customer experience and process development. Some choose to specialize in areas like compliance, risk management, or product development. According to the Swedish Public Employment Service's forecast for bank clerks, demand for the profession is expected to be unchanged over the next five years, and the recruitment situation is described as balanced. With experience and further education, opportunities for specialist roles within the finance sector or transitions to other administrative or analytical positions can also arise.

Common questions about Customer Service Coordinators in finance companies

• What does a Customer Service Coordinator in finance earn?
  - The average salary is 47 400 SEK per month, with variations depending on experience, gender, and education.
• What education is required?
  - Post-secondary education in economics, administration, or finance is recommended, often combined with customer service experience.
• What are the gender pay differences?
  - Women earn on average 43 600 SEK and men 52 800 SEK, which means women earn 83% of men's salaries.
• Are there regional salary differences?
  - Yes, salary levels are usually higher in metropolitan regions compared to smaller towns.
• What career paths are available after a few years?
  - Common paths include customer service manager, team leader, or specialist roles within finance, compliance, or process development.
• What is the job market outlook?
  - There are approximately 550 job openings in the profession, and demand is expected to be unchanged over the next five years.
• What personal qualities are important?
  - Customer focus, stress resilience, good communication, and teamwork skills are highly valued.