Information assistant, products or services

What does an information assistant within products and services do? – Tasks and work environment

An information assistant within products and services primarily provides support, guidance, and information to customers, users, or internal departments. Typical tasks include handling incoming inquiries via phone, email, or chat, updating product information, documenting cases, and contributing to the development of informational materials. The role requires good communication skills, accuracy, and experience working with digital tools and databases. The most common work environment is office-based, often in open-plan offices or customer service departments, where the pace can be high and tasks vary depending on season and industry.

Salary development over time

Salaries for information assistants within products and services have shown stable and positive growth in recent years. During 2022, the average salary was 29,300 SEK per month, rising to 30 500 SEK in 2023 and further to 32 300 SEK in 2024. This corresponds to a total increase of approximately 10.2 percent over three years, which is slightly above the average wage development in the labor market. The salary increase can largely be explained by increased digitalization, higher service quality demands, and a growing need for effective information management in companies and organizations. The market has been relatively stable, but the increased complexity of customer inquiries and needs has contributed to an increased value of the role, reflected in the salary development.

Information assistant, salary within products or services – complete overview

• Average salary: 32 300 SEK/month
• Lowest salary: 30,300 SEK/month (female, private sector, 3-year high school diploma)
• Highest salary: 36,300 SEK/month (male, private sector, high school diploma up to 2 years)
• Hourly wage: 194 SEK
• Women's average salary: 31 700 SEK (96% of men's salary)
• Men's average salary: 33 200 SEK
• Regional differences: Data on regional variations are unavailable

Education and qualifications

To work as an information assistant within products and services, a minimum of a high school diploma is usually required, preferably with a focus on administration, commerce, or IT. Many employers value relevant work experience from customer service, support, or similar roles, and internal training in the company's systems and products is often provided. Additional merits can include courses in communication, digital tools, or language skills, as service is often provided in multiple languages.

• High school diploma: Business and administration program or equivalent (3 years)
• Internal training: Company-specific introduction and system training
• Courses in customer interaction: Meritorious, especially in digital communication
• Language skills: Often required in Swedish and English, sometimes additional languages
• Work experience: Previous work in customer service or information management is an advantage

Common benefits and compensations

Information assistants within products and services are often offered benefits such as wellness allowances, subsidized lunch, occupational pension, and flexible working hours. In some cases, performance-based bonuses or customer satisfaction rewards are included, as well as discounts on the company's own products and services. Opportunities for remote work have increased, especially with larger employers.

Competition and challenges

The competition for roles as an information assistant within products and services is assessed as moderate, with a balanced recruitment situation according to the Swedish Public Employment Service's forecasts. There is a stable number of job openings (around 550 reported within the profession), but requirements for digital skills and language proficiency have increased as the tasks have become more complex. Challenges in the role often involve managing high pace, rapid changes in product offerings, and high demands on customer service. Additionally, information assistants are expected to quickly familiarize themselves with new systems and routines, which requires flexibility and continuous learning.

Tips for those who want to become an information assistant within products and services

To succeed as an information assistant within products and services, it is good to be communicative and solution-oriented, as the workday often involves many customer contacts and varied questions. Being able to handle stress helps when the pace is high and multiple cases need to be managed simultaneously, while accuracy is crucial to ensure correct information and documentation. A strong service mindset contributes to satisfied customers and makes it easier to build good relationships internally and externally. The ability to quickly learn new systems is a big advantage, especially in organizations where digital tools and processes change frequently. Flexibility and teamwork skills also provide additional opportunities for development and responsibility in the role.

Key facts about an information assistant within products and services

• Education level: High school diploma, often with company-specific introduction
• Work environment: Office- or hybrid-based, often in open-plan offices
• Work form: Full-time or part-time, sometimes shift work
• Demand: Moderate, approximately 550 job openings in the profession
• Special skills: Digital system familiarity and good language skills

Career paths and future prospects

After three to five years as an information assistant within products and services, there are good opportunities to advance to roles such as team leader, process developer, or customer communication specialist. Some choose to switch to areas like education, marketing, or product administration, where experience in customer contact and information management is valuable. The Swedish Public Employment Service's forecast estimates that demand for information assistants and customer service personnel will remain unchanged over the next five years, with a balanced labor market. However, digital development is expected to increase the demands for technical skills and the ability to work in rapidly changing environments. Internal career development opportunities are good, especially with larger employers where many information assistants get the chance to take on more responsibility over time.

Common questions about an information assistant within products and services

• What does an information assistant within products and services earn?
  - The average salary is 32 300 SEK per month, with variations depending on experience, gender, and sector.
• What are the gender differences in salary?
  - Women earn an average of 31 700 SEK, which is 96% of men's average salary of 33 200 SEK.
• What education is required to become an information assistant within products and services?
  - A high school diploma, preferably with a focus on administration, along with internal training and experience from customer service, are common requirements.
• What are the future prospects for the profession?
  - The forecast remains unchanged with moderate opportunities for employment and a balance between supply and demand.
• What career paths are available after a few years in the profession?
  - Opportunities include advancing to team leader, specialist roles, or transitioning to related areas such as marketing or education.
• Are there regional salary differences?
  - Data on regional variations are unavailable in available statistics.
• What personal qualities are important?
  - Communication skills, stress resilience, accuracy, and digital competence are particularly valuable qualities.