Information assistant, products or services salary

Information Assistant, Products or Services: An Overview

Information assistants, working with products or services, are a professional category that often falls under customer service personnel. These professionals play a crucial role in providing information and support to customers regarding the company's products or services. In a world where customer satisfaction is crucial for business success, information assistants are indispensable.

What Does an Information Assistant in Products or Services Do?

An information assistant in products or services, also known as customer service personnel, is responsible for handling customer inquiries, resolving issues, and providing advice on products and services. Their daily tasks may include answering phone calls, managing email correspondence, and interacting with customers via social media or other digital platforms. Their goal is to ensure that customers receive the information they need and that any problems are resolved efficiently and professionally.

Salary for Information Assistant, Products or Services

The salary for an information assistant in products or services varies depending on several factors including experience, education, and sector. The average monthly salary for this profession is 30 500 SEK. However, there is a gender pay gap; men earn an average of 31 200 SEK while women earn 30 000 SEK. This means that women earn approximately 96% of what men do in the same profession.

• Highest salary for a man: 34300 SEK (private sector, up to 2 years of high school education)
• Highest salary for a woman: 32200 SEK (private sector, up to 2 years of high school education)
• Lowest salary for a man: 30100 SEK (private sector, up to 2 years of high school education)
• Lowest salary for a woman: 29000 SEK (private sector, 3 years of high school education)

For those working on an hourly basis, the average hourly wage is 183 SEK, based on 166 working hours per month. The salary trend has been positive, with an increase from 29 300 SEK to 30 500 SEK since the last measurement.

Future Outlook and Job Market

According to the labor market forecasts, the job opportunities for customer service personnel are considered moderate nationally, with an expectation that demand will remain stable over the next five years. The recruitment situation remains balanced, which means that employers and employees have relatively equal conditions. This could mean stability for those who decide to pursue a career in this field.

Education and Skills Requirements

To work as an information assistant, a high school education is usually sufficient, preferably with a focus on administration or service. For some positions, post-secondary education or certifications in customer service or communication may be advantageous. Key skills include strong communication abilities, problem-solving skills, and the ability to handle stressful situations well. Being service-oriented and having a positive attitude are also crucial for success in this profession.

Benefits and Working Conditions

The working conditions for information assistants can vary depending on the employer. Some companies offer benefits such as paid training, which can be a significant advantage for those looking to develop their skills and advance in their careers. The opportunity to work from home may also be available, especially in companies that have adapted to digital work practices. In some cases, employers may also offer benefits such as subsidized meals or wellness allowances.

Summary

Working as an information assistant in products or services means being a central part of the customer experience. With an average salary of 30 500 SEK and a stable job market, this profession can offer both financial security and opportunities for personal development. For those who appreciate social interaction and problem-solving, this can be a very rewarding career choice.