Information assistant, products or services salary

Salary and Working Conditions for Information Assistants, Products or Services

Working as an information assistant in products or services often involves acting as a link between the company and its customers. The average salary for this profession is 30 500 SEK per month. Men earn an average of 31 200 SEK, while women earn 30 000 SEK, meaning that women earn approximately 96% of what men do. Compared to the previous year, the average salary has increased from 29 300 SEK to 30 500 SEK.

Job Duties for Information Assistants

Information assistants, sometimes also referred to as customer service personnel, have a variety of job duties. These may include answering customer questions, providing support and information about products or services, and handling complaints and issues. It is a profession that requires good communication skills, patience, and a service-oriented approach.

Education and Qualifications

To become an information assistant, a minimum of high school education is usually required, preferably with a focus on service, commerce, or administration. Many employers value previous experience in customer service or similar work. It can also be advantageous to have knowledge of multiple languages and to be familiar with various data systems and software used in customer service.

Job Market Outlook

According to the assessments by the Employment Service, the opportunities for employment as customer service personnel are moderate. Over a five-year period, the demand for this profession is expected to remain stable. The recruitment situation is balanced, indicating neither an excess nor a shortage of labor in this area.

Benefits and Working Conditions

The working conditions for information assistants can vary depending on the employer and industry. Some companies offer benefits such as paid training, a company-paid mobile phone, or other tools that facilitate work. It is also common to have flexible working hours and sometimes the option to work from home.

Considerations

For those considering a career as an information assistant, it is important to have a strong service orientation and the ability to handle stressful situations. Since the job often involves direct contact with customers, it is also important to be patient and able to solve problems efficiently. Keeping up-to-date with knowledge about the company's products or services is also an important part of the job.

In conclusion, being an information assistant is a profession that offers a stable salary development and balanced job market outlook. With the right education and experience, it can be a rewarding career path for those who enjoy customer interaction and problem-solving.