Vacant job

Do you thrive in a dynamic role where people, leadership, and customer experience are at the center? Are you motivated by leading and inspiring while remaining operational in your daily work? Then this could be your next step. As an Area Manager at Hemfrid, you will play a key role in our continued growth in Motala.

Hemfrid (hemfrid.se (https://hemfrid.se)) is Sweden's largest company in home services and an important part of the newly formed KEYTO Group (keytogroup.com (https://keytogroup.com)). We believe in the power of a simpler everyday life – and every day, our thousands of employees deliver exactly that feeling to our customers' homes.

About the Role of Area Manager

As an Area Manager at Hemfrid, you have personnel responsibility for a group of unionized employees who deliver our services at customer sites. You lead and support your team while also being responsible for the customers associated with your employees, working to build long-term, strong relationships. By creating a positive and service-oriented experience for both customers and employees, you contribute to long-term customer satisfaction, employee engagement, and profitable development for your region.

In this role, you are responsible for everything from scheduling to resource planning, staffing, recruitment, and customer dialogue. You handle daily questions and matters of varying nature and work proactively to find solutions that meet the business's needs. Together with your team, you work towards common goals, creating engagement, quality, and growth.

Key Responsibilities:

• Personnel responsibility for a group of unionized employees
• Customer responsibility for customers associated with your team
• Build long-term relationships with both customers and employees
• Ensure high customer satisfaction and employee engagement
• Responsible for scheduling, resource planning, and staffing
• Handle customer and personnel matters in a solution-oriented manner
• Recruit and onboard new employees
• Contribute to the region's growth and profitable development

Who Are We Looking For?

We are looking for you who combine care and clarity in your leadership with drive, structure, and a business focus towards our customers. You enjoy working closely with people but also with numbers, target monitoring, and problem-solving. You create security within the team while developing customer relations and business. Finally, we see that you have good analytical skills and an interest in working towards clearly defined goals.

Key Requirements

• Experience in team leadership and/or personnel responsibility
• Strong service spirit and focus on customer care
• Valid driver's license (Category B)
• Fluent in Swedish and English, both spoken and written

Recruitment Process

Have you read this far? Then there is a good chance this role is for you! Our recruitment process consists of the following steps:

• Selection tests via Assessio
• Digital interview with the responsible recruiter
• Physical interview with the team
• References and background checks

The position is full-time with a start date as agreed. We are conducting ongoing selection – so please apply as soon as possible!

If you have any questions, you are welcome to contact the responsible recruiter: [email protected]

We look forward to your application!