Vacant job

A job that makes a difference! With us, you contribute to a well-functioning society for the public and businesses.

In customer service, we work broadly to answer questions concerning the entire agency's operations. The Swedish Enforcement Authority (Kronofogden) aims to prevent over-indebtedness, and we help customers do the right thing from the start by providing information in a simple way. Customer service handles a high volume of inquiries, and to succeed in this role, you must thrive in a fast-paced environment.

About the job

At Kronofogden, we want to help customers do the right thing from the start. As a case handler in customer service, you are often our customers' first point of contact with the agency. You meet many people who need our help every day. You work with a wide variety of questions across several different operational systems.

You answer inquiries from customers with diverse backgrounds via both phone and email. We have a high volume of inquiries, and you will handle approximately 50 emails and 50 phone calls per day. We handle questions concerning the entire agency's operations, and you will undergo training that provides you with the prerequisites to understand our mission and operations.

Everyone who works at Kronofogden contributes to the fight against crime. Your duties include identifying and preventing attempts at criminal activity by signaling this to our core processes. As a case handler, you can, for example, identify, act upon, and document contacts with customers who are victims of economic violence in intimate relationships. This can result in you contributing to crime prevention.

The location of the position is Östersund.

About you

As an employee at Kronofogden, you are expected to live up to our employee policy.

Kronofogden's Employee Policy

You take initiative, are engaged, and take responsibility for achieving goals. You contribute to the development of operations and help your colleagues succeed. You treat others with respect and kindness, listen actively, and show a positive attitude.

You work result-oriented, show drive, and work focused on what needs to be achieved. You are stable and trustworthy when meeting people in vulnerable situations. You communicate easily and are pedagogical in your interactions with customers. You have analytical skills, meaning you see connections and find the most effective solution. You adapt to circumstances and changes.

Your qualifications:

• Final grade from upper secondary education (high school).
• Worked for at least twelve consecutive months during the last five years providing service at a high pace via phone, email (or other digital channels).
• Good ability to express yourself in Swedish, both orally and in writing.
• Good ability to understand and express yourself in English.

It is desirable that you have current work experience in complex customer service. It is also desirable that you have current work experience in handling difficult calls with people in vulnerable life situations.

About us

Kronofogden is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so they can make long-term and sustainable decisions. This requires knowledge, drive, consideration, and courage. We contribute to a well-functioning society for the public and businesses – a society where debts and other claims are established and collected in a legally secure manner.

With us, you can expect challenging tasks that are also developmental for you. When you go home after a day at work, you can be sure that you have done something that truly counts – both for others and for yourself.

Good to know

The employment is permanent and begins with a six-month probationary period. You will be employed as a case handler and work according to a schedule. Kronofogden offers the possibility of remote work after agreement with the employer.

Working in the state sector means you follow the government's values. There are also special requirements regarding judgment, security awareness, and adherence to current laws. We ask questions during the interview regarding any previous criminality and deficiencies in previous employment. For final candidates, these questions are also asked of reference persons. We also obtain information about debts registered with Kronofogden, bankruptcy, and business bans. Disclosed information is weighed into the overall assessment of your suitability for the current position.

A position with us may involve placement in a security class. A security investigation with register check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. Swedish citizenship is required for some of our security-classed tasks.

When you apply, you attach your CV. We do not use cover letters in our recruitment, so you should not attach one to your application.

Get to know us better by visiting our website and following us on LinkedIn.

Kronofogden.se: Work with us (https://www.kronofogden.se/jobba-hos-oss)

Kronofogden on LinkedIn (https://www.linkedin.com/company/kronofogden)

Welcome to submit your application by 2026-08-10!

We collaborate with the Swedish Tax Agency (Skatteverket) in our recruitment, which means that the Tax Agency's HR department will handle your application.

Kronofogden uses the government framework agreement for advertisement mediation. We therefore kindly decline calls from advertisement mediators or salespeople.