Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion SEK annually. These are taxpayers' money we manage, which entails a significant responsibility. Therefore, we delve into every case, adhere to laws and regulations, provide information and guidance, show care, and demonstrate consideration. This is a job for you if you want to take responsibility. Welcome to Försäkringskassan.

Coaching, Development, and Collaboration

As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and current processing procedures. By coaching these staff members, you ensure they have the right competence to meet the needs of applicants and insured individuals. You actively contribute to creating a workplace learning climate, identify overall competence needs, and initiate potential development paths. As an employee at Försäkringskassan, you maintain a high level of security awareness because the agency handles confidential information. Your role involves contributing to the change and development of processes, and you play a key part in implementing regulatory and process changes. The assignment also includes supporting unit managers with quality follow-ups in case handling and serving as a resource to the local management group on matters related to your specialist area. As a specialist, you are part of a team of specialists. The position involves handling confidential information, which demands high standards of proper handling. Therefore, it is crucial that you possess strong security awareness.

This is a job for you if you want to take responsibility.

We are looking for someone who

• holds a university degree or has experience and qualifications that can be assessed as equivalent
• possesses specialist competence and expertise, or investigative knowledge within insurance entitlement
• has a coaching approach
• can understand and analyze complex issues
• acts on own initiative and takes responsibility for achieving good results
• has good communication skills, both verbal and written
• is secure and trustworthy, even in demanding situations
• collaborates effectively with others to achieve common goals.

It is meritorious if you

• have in-depth knowledge within social insurance, administrative law, as well as public access and confidentiality
• have experience mentoring new employees
• have experience with quality assurance of cases within insurance entitlement
• have completed the Joint Insurance Issues competence supply program within the specialist role
• have experience implementing changes
• have participated in planning and conducting workshops/presentations.

We place great emphasis on your personal qualities.

Other Information

3 positions, permanent, full-time, with start date by agreement. Probationary period may apply. Some positions involve participation in security-sensitive operations. To be employed in such a position, a successful security clearance according to the Security Protection Act (2018:585) is required.

In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Opportunities for remote work exist if the job allows. In this recruitment, psychometric tests may be used as part of the selection process. Locations: Malmö, Karlshamn, Visby, Karlstad, or Sunne.

Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss (https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss)

Contact Persons

Manager: Sofie Delén, 010-119 87 37, available from August 12th (for questions about the position). HR Specialist: Sara Norberg, [email protected], 010-113 44 07, available from August 17th (for questions about the recruitment process). Union Representatives: ST: Elina Anderson, 010-114 18 03, Ruth Nielsen, 010-111 77 49, and Alma Mesic, 010-111 84 26; Saco-S: Daniel Rander, 010-116 28 77; Seko: Johanna Grundström, 010-115 30 44.

Application

Apply no later than August 17, 2026. When applying, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your degree certificates, transcripts, and certificates in connection with your application.

If you have protected personal data or no access to BankID, please call the HR specialist named in the advertisement for assistance with submitting your application.

In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service.