Vacant job

Are you a social and technically minded problem solver? Do you want to be the reliable point of contact for our customers after the installation is complete, ensuring they get the most out of their system?

DT Energi is growing, and we are now looking for a service-oriented star to take on the important role of our Customer Support Manager.

About DT Energi

DT Energi is the secure, local partner for solar panels, batteries, and charging stations. As a sister company to Dala Trähus (founded in 1967), we understand the importance of longevity and quality. Our focus is on ensuring customer security – all the way from the first home visit to a fully functioning system. And this is where you come in!

What you will do

As our Customer Support Manager, you are the heart of our after-sales service. You are the customer's best friend when the technology needs a little extra care, ensuring they feel just as well taken care of after installation as they did before.

Your mission is to ensure world-class support. Your daily tasks include:

• Case Management: You are the "first line" of contact, receiving all incoming support requests via phone and email, logging them, and ensuring they are resolved.
• Customer Onboarding: Conducting digital and personal meetings with new customers to calmly walk them through the app and features of their new system.
• On-site Troubleshooting: Visiting customers to troubleshoot and resolve simpler issues, often related to networks, WiFi connections, or system reboots.
• Remote Troubleshooting: Using systems and apps to analyze and resolve issues remotely.
• Supplier Contact: Acting as the technical contact person for our manufacturers (e.g., inverters and batteries) in more complex warranty and support cases.
• Administration: Handling administration regarding service, planning, creating support guides, and keeping our systems updated.

Who we are looking for

We are looking for you who is a "people person" with a genuine interest in technology. You are the person friends and family call when their router acts up, and you handle it with a smile.

To succeed in this role, we see that you have:

• A few years of experience in technical support, customer service, or a similar role where you combined technology with customer contact.
• A strong technical interest and "digital fluency". You are accustomed to handling apps and various software.
• Good understanding of WiFi, routers, and home network troubleshooting.
• A valid driver's license (Category B) (required for visiting customers).
• Fluency in Swedish and English, both spoken and written.

As a person, you are:

• Service-oriented & Social: You are phenomenal at taking care of customers, instilling trust, and are always pleasant and accommodating.
• Pedagogical: You are calm and can explain technical matters in a simple way to someone who is not technically savvy.
• Problem Solver: You are curious, persistent, and enjoy troubleshooting to find the root cause of the problem.
• Self-driven & Structured: You can independently plan your days, prioritize cases, and ensure nothing falls through the cracks.

Why choose DT Energi?

With us, you become an incredibly important key player in a tight-knit and family-like team. You will get:

• A secure employment in a stable and growing company with a strong owner (the Dala Trähus Group).
• A central and appreciated role where you are the link between our technology and our customers.
• Freedom with responsibility with great opportunities to plan your own workday.
• A meaningful daily routine where you help people succeed in their green transition.