Vacant job

About Us:

Nord365 Group works with export and import trade between the Nordic market and China. Among our partners are some of Sweden's largest food companies as well as Chinese giants like Alibaba and Xiaomi Group. Within the Nord365 Group, we handle goods and logistics daily for both Swedish and Chinese consumers and larger companies. On our offices and warehouses in Halmstad, we are currently 20 people.

Job Description:

As a Customer Service Representative at Nord365 AB, you will:

• Handle incoming calls, emails, and chats from our customers, providing professional and friendly service.
• Answer questions, solve problems, and provide advice with high competence and empathy.
• Register and document customer interactions in our system to ensure proper follow-up.
• Collaborate with other departments within the company to resolve customer issues efficiently.
• Contribute to maintaining our high standards of customer satisfaction.

Qualifications:

We are looking for someone who has:

• A strong passion for delivering excellent customer service.
• Good English and Chinese (spoken and written) are highly advantageous.
• Strong problem-solving skills and the ability to work under pressure.
• Team spirit and the ability to collaborate with different types of people.
• Experience in customer service is an advantage but not a requirement.

We Offer:

• A dynamic and supportive work environment where you have the opportunity to develop and grow in your role.
• Competitive salary and benefits.
• The opportunity to be part of a successful and growing company.
• Continuous training and education to help you develop in your career.