Do you want to become part of Region Jämtland Härjedalen?

Are you ready to contribute to development and growth in the entire county? Here, you work to offer the best possible service, care, and support for everyone living in or visiting the region. We offer a work environment characterized by collaboration, participation, and engagement, where both broad skills and specialized expertise are valued. Here you have the opportunity to develop in your role, whether you are new to the profession or have extensive experience.

About the position

We are now looking for an employee for the Region's Switchboard and future Contact Center. The recruitment concerns one telephone operator/receptionist position. The function currently consists of a total of 9 employees.

Responsibilities

The Region's Switchboard is a function within the Service Unit. You are responsible for handling customers' inquiries with the highest quality and service level via various contact channels such as telephone, email, and directly at the desk. The Region's Switchboard also handles several administrative services and staffs the large Hospital Reception and the Reception at the Region House.

The work is varied, and first-class service is paramount. Examples of tasks include:

Answering incoming calls
Connecting and transferring calls
Internal and external information search
Conducting searches for on-call personnel
Facilitating or resolving tasks and providing service to employees and citizens
Receiving and checking in visitors

As the operations develop, assignments and tasks will also be adapted to needs and demand.

Qualifications

We are looking for you who have solid experience in service with a background in call centers, customer service, or similar operations, and documented experience in information and service work via telephone and digital tools. You are accustomed to searching for information in external and internal systems as well as via the internet.

Solving problems or finding information through systems new to you is a challenge you gladly take on. Stress tolerance and a solution-oriented mindset are prerequisites as the work periodically maintains a high pace. The work requires that you have the ability to change tempo and shift between fast service, information searching, and problem-solving depending on the inflow of tasks.

You should be comfortable providing support and guiding others in various digital environments. Good language skills in Swedish and English, both spoken and written, are necessary. To thrive in the tasks, an attentive and accommodating attitude is needed, along with a genuine interest and willingness to help and guide people. Providing service and always putting the customer at the center should be natural.

In the position, you will know and follow applicable laws, guidelines, and routines, as well as have an understanding of public access and secrecy regulations. You need to be able to thrive in an organization where change and development are part of everyday life. Your demeanor is positive and clearly combined with problem-solving skills. We are looking for someone who is flexible, has patience, and shows understanding for each unique customer situation.

We work in teams and consider good collaboration skills, a high sense of responsibility, and punctuality to be important. For efficiency, a good understanding of Region Jämtland Härjedalen's overall organization and a sense of prioritization are required. Employees within the Region's Switchboard/Contact Center are expected to actively participate in and drive the development of operations, as well as review processes and flows with a critical eye. As needed, we cover for each other and work across boundaries within the Service Unit.

High school competence with an administrative focus is meritorious. Experience in comparable work is required. Great weight will be placed on your personal qualities.

Employment terms

Type of employment: Fixed-term employment
Duration: 3–6 months, ending: 2026-12-31

Our offer

In Region Jämtland Härjedalen, our work is permeated by our core values: we create value for those we serve, act with drive, and strive to always be perceived as reliable. Here you have the opportunity to work in an organization where these values shape everyday life and where your work truly makes a difference.

As an employee, you have access to a wide range of benefits via our benefits portal. We care about your health and offer a wellness allowance or wellness hour. At Östersund Hospital, you can also train for free at the Zefyren gym and participate in leader-led sessions.

Apply for the position

Selection and appointment may take place continuously during the advertising period, so we would appreciate it if you submit your application as soon as possible.

We have an established recruitment process and therefore kindly but firmly decline contact with advertising salespeople or other sellers of recruitment services.