Vacant job

Do you want to work in socially important operations where your technical skills make a difference every day? Here, you combine advanced support and troubleshooting with a central role in incident management for healthcare and pharmacy actors across Sweden.

About the role

In second-line support, you handle support cases related to production environments as well as external test environments, helping healthcare and pharmacy actors with the Swedish eHealth Agency's services. You troubleshoot, extract data, and log from databases and logging tools, create test data for customers, and maintain test environments.

You are part of a team that has the role of Incident Manager scheduled, both during and outside office hours. As an Incident Manager, you work to handle and resolve incidents arising in our IT environment as quickly as possible. You do this by directing, leading, and coordinating the work required to resolve the incident. A key task in incident management is maintaining clear communication with both external and internal stakeholders.

The Application Support unit is responsible for technical support and fault resolution for the agency's applications. This includes handling second-line support for production and external test environments, the agency's incident management process, and collaboration with external actors to ensure efficient incident management. It also implies 24/7 readiness for the agency's incident management all year round.

About you

We are looking for an independent and stable person who takes responsibility for their tasks and works structured even in changing situations. You have good collaboration skills and enjoy building positive relationships. With a strong service focus, you are attentive to others' needs and always strive to find the best solutions. You also have good analytical and problem-solving skills, which allow you to quickly identify challenges, analyze causes, and turn insights into practical actions.

We are looking for someone who has:

• post-secondary education in IT or equivalent knowledge acquired through work
• current experience working with technical support
• current experience formulating and performing searches in large databases and log files
• current experience working in a process-oriented manner
• good ability to express yourself in speech and writing in Swedish
• good ability to express yourself in speech and writing in English.

The following qualifications are meritorious for the position:

• experience working as an Incident Manager and/or Problem Manager
• experience working with the logging tool Splunk
• experience working with Oracle SQL Developer and/or SQL Server Management Studio
• experience with operations regarding server applications with high performance, quality, and availability requirements
• experience working in Unix/Linux environments.

What do we offer?

The Swedish eHealth Agency is a growing agency, and we drive the development of national digital infrastructure within health, care, and social services. We create conditions for digital services and solutions for both private individuals and professionals within healthcare, pharmacies, and social services. We work to ensure that health data becomes accessible throughout the entire care chain.

We have approximately 600 employees in Kalmar and Stockholm. Here, you have the opportunity to make a difference in an innovative environment with pleasant and competent colleagues. All employees have flexible working hours and can work partially remotely. Read more about the Swedish eHealth Agency as an employer: Work with us (#)

Are you interested?

Questions regarding the position are answered by:

Recruiting Manager Maria Idberg: [email protected]

Questions regarding the recruitment process are answered by:

HR Specialist Gabriela Plachecka: [email protected]

You are welcome to submit your application and CV via our recruitment tool by August 14, 2026. Please upload diplomas, grades, and certificates relevant to the position when applying.

Please note that our response times may be longer than usual during the summer period and that we have limited ability to answer questions via phone and email. The recruitment process resumes in August.

The selection questions are based on the requirement profile for this recruitment, and your answers form the basis for the selection process. Answering the selection questions is a prerequisite for your application to be considered complete.

The employment is permanent with a six-month probationary period. Start date as soon as possible or by agreement. The location of employment is Stockholm or Kalmar. The work may involve business travel, primarily between Kalmar and Stockholm.

An employment with us may involve placement in a security classification. Therefore, we may need to conduct a security clearance with register check according to the Security Protection Act (2018:585). For some tasks in security classification, Swedish citizenship is required.

If you have a decision on protected personal data, contact the HR specialist named in the advertisement.

Read more about us at www.ehalsomyndigheten.se (http://www.ehalsomyndigheten.se)

Apply here: Application Link (http://e-halsomyndigheten.varbi.com/what:job/jobID:933803/)