Vacant job

Elify Energy Group is one of the largest privately owned power trading groups in the Nordics, delivering electricity to over 250,000 customers in Sweden, Denmark, Norway, and Finland. Since our founding in 2015, we have grown rapidly and today consist of over 100 dedicated employees who drive our continued development forward. Here, you become part of a journey towards continued growth in the Nordics!

Job Responsibilities

As part of our customer service team, you will play a key role in every customer experience. As a Customer Service Representative, you will primarily respond to incoming calls and emails. The focus of the role is to deliver high customer satisfaction, which contributes to sales and efficiency.

As part of the team, you will work with:

• Incoming calls
• Email handling
• Chat support
• Mail handling
• Case management/Follow-up cases

Who are you?

• You are fluent in Danish, Swedish, and English, both verbally and in writing.
• You are computer literate and/or have previous experience with CRM/customer systems.
• You can work both independently and as part of a team.

Qualifications

• Previous experience in customer service, sales, or similar is a plus.
• You have good knowledge of the Office package.

Training

We want to give you the best possible start with us. Therefore, we begin employment with a one-week internal training course on the electricity market. You will also learn more about our services and how we work. The training takes place on-site with full pay.

About the Position

Working Hours: Monday to Friday, 07:30–16:30.

Employment Terms: Permanent position with a 6-month probation period.

Salary: Fixed monthly salary.

Application

During our recruitment process, we conduct background checks on all final candidates.

If you have any questions or concerns, you can reach the recruitment department via email: [email protected].