Vacant job

Service Center Sörmlandstrafiken, Eskilstuna

About Us

Region Sörmland is responsible for being the regional public transport authority in the county, managing both general and special public transport under the brand Sörmlandstrafiken.

Your Responsibilities

As a Customer Service Representative in the service center, you provide customers with a positive experience of special public transport through professional telephone support. Your main tasks include receiving orders and booking travel for customers within special public transport (transport service and medical travel). You will also register customer feedback and answer questions related to regulations for transport service, medical travel, care, and school transport.

We handle a high volume of customer calls. As a socially vital function, we prioritize telephone accessibility and maintaining a high service level with short wait times for our citizens.

As a Customer Service Representative, you work on a rotating schedule from Monday to Sunday, with varying shifts between 06:00 and 21:30.

You will work in an open-plan office together with your colleagues.

Your Qualifications

We are looking for you who have completed upper secondary education and have at least a couple of years of work experience. You should have previous experience in customer contact, and experience in the field of customer service/customer support is an advantage.

As a person, you are service-oriented, professional, and customer-focused through good communication. Additionally, we see that you are solution-focused and have a high sense of quality. The position requires very good knowledge of the Swedish language, both spoken and written, and you should enjoy working with one or several tasks simultaneously.

Computer and telephone are your main tools in the role, so we assume you have good system familiarity. Furthermore, in your role as a Customer Service Representative, you are expected to be flexible and adaptable, participatory, and willing to offer improvement suggestions.

In your assignment, you will also work closely with your colleagues and nearby units, which is why it is important that you value collaboration and are receptive. Working towards common and individual goals in the operation is also something you see as a matter of course. We place great emphasis on personal qualities.

Employment Type

Fixed-term hourly employment with immediate start or as agreed.

Information about the position is provided by

Unit Manager Service Center Sörmland, Jörgen Nilsson, 0155-26 59 70.
Union representatives can be reached via the contact center, 0155-24 50 00.

Come and work with us at Service Center Sörmland!

Please submit your application, including CV, by 2026-08-15.
Interviews will be conducted on a rolling basis.

The position is filled subject to the condition that it does not need to be taken over by existing staff or that the conditions for recruitment change.

See our benefits (http://regionsormland.se/jobb-och-utbildning/vara-formaner/)

Follow us on Facebook (http://facebook.com/regionsormlandJobbahososs/) and Instagram (http://www.instagram.com/region_sormland_jobbahososs/).

In some cases, we are obligated to check if a person appears in the suspicion or criminal record register. This can be done in two ways: either the region requests the information itself, or you are asked to request extracts to present before employment. We occasionally request that you present register extracts even for positions other than those mentioned above. If you are considered for employment, you will be informed about what applies to the position you applied for.

If you have protected personal data, you should be careful about what information you share in your application. Contact the contact person specified in the advertisement before submitting your application.

We make active choices regarding exposure and recruitment support, and therefore decline direct contact from staffing and recruitment agencies.