Vacant job

• Provide the best possible treatment and business-oriented service to Swedbank customers visiting the local branch and calling in from all over Sweden.

• Create accessibility to the bank's services and products, where guidance in digital tools and personal service work together to ensure high customer satisfaction.

• Answer questions regarding the bank's product and service offerings and refer customers where licenses are required for deeper advisory services.

• Collaborate and contribute to cross-selling by identifying customer needs and presenting relevant solutions to exceed customer expectations.

• Develop your competence within the banking and finance sector, where you will face new situations and challenges daily.

• Have a service- and business-driven focus and thrive in interactions with people.

• Have previous work experience from service- and/or finance-related roles.

• Fluently speak and write Swedish, with good knowledge of English.

• Feel confident in customer interactions both over the phone and in person at the branch.

• Work with a clear goal orientation focused on creating value for the customer.

• Adopt a pedagogical approach and communicate clearly to guide customers through the bank's digital tools and find customer-specific solutions.

• Show interest in deepening your knowledge of how the bank combats money laundering and terrorist financing, and be able to apply this knowledge in every customer meeting.

• Enjoy problem-solving and sales, with the ability to identify customer needs and present solutions that fit the customer's situation.

• Personal and professional development through self-leadership and continuous learning.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions where appropriate for the role.

• Benefits such as our offer of bank products for employees, occupational pension plans, equity-based reward programs (Eken), and wellness allowances.

Start your development journey within our customer-facing services. You will work in direct contact with customers and help people find solutions to their matters. You are Swedbank's face to the outside world and an incredibly important part of our operations. We believe you can be yourself while developing into a successful customer advisor. If you recognize yourself in this description, we are very interested in you. We care about your well-being and offer a sustainable work environment. At Swedbank, employees are our greatest asset. We have a culture built on respect, inclusion, and openness, where every employee's voice matters. We live the bank's values; Open, Simple, and Caring"

Location: Kalmar

Hiring Manager: Jacob Gustafsson

Please note that the recruitment process may take slightly longer than usual due to the summer holiday season.

Please be aware that background checks and drug testing may be conducted for this role if you proceed in the process.

We have made our media selection for recruitment and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or gender identity, ethnicity, religion, or disability - everyone is welcome.