Vacant job

Do you want to contribute to important societal surveys and thrive on creating structure, supporting others, and taking responsibility? Then the role of Team Leader at our company could be your next career step!

About Lysio Research

At Lysio Research, we conduct surveys and investigations that drive societal development. Our clients include most municipalities in Sweden, as well as several regions and government agencies. The surveys we carry out are diverse, often complex, and above all, highly impactful. Many decisions made by municipalities, authorities, corporate leadership, and other stakeholders are based on the results of our measurements.

We are a growing company that has won several Gasell awards. Today, we have around 30 employees working together with a large network of interviewers across the country. We naturally offer health benefits and a pension plan for our staff. Here, you will work in a role where you can grow and develop professionally.

About the Role

We are now looking for a Team Leader for our new telephone interview office in Västerås, starting in October. As a Team Leader, you will plan daily operations and support our telephone interviewers in their work.

You will play a key role in building the new office and will be involved from day one as the new facility takes shape.

Responsibilities

As a Team Leader, your duties will include:

• Planning and monitoring daily office operations.
• Supporting and guiding telephone interviewers in their daily tasks.
• Conducting call listening sessions and providing feedback to improve interview quality.
• Collaborating with project managers to ensure projects are executed according to plan.

About You

We are looking for someone who:

• Is detail-oriented, responsible, and works in a structured manner.
• Enjoys supporting others and providing clear, constructive feedback.
• Has strong IT skills and quickly adapts to new systems.

Previous experience with telephone interviews or similar work is advantageous, but we place the greatest emphasis on personal suitability.

Note: We are conducting ongoing recruitment. Please apply as soon as possible!