Vacant job

Nordlo Improves servicedesk continues to grow, and we are now looking for new colleagues. Do you enjoy customer service and have a technical interest? Then you should apply for this position!

About the role

In this role, you will be the first point of contact for our customers and handle incoming cases via phone. You will play a crucial role in helping users with technical issues and ensuring they receive fast and professional support. Through varied tasks and different customer environments, you will have great opportunities to learn new things, as well as strengthen and develop your existing skills.

• Handle and resolve incoming cases via phone, remote control, or on-site at the customer's location
• Provide technical support and troubleshooting for our users
• Escalate more complex cases to second-line support or other relevant departments
• Document and follow up on cases in our case management system
• Ensure that users have a positive experience through professional and service-oriented interactions

You will have your home base in one of our delivery teams, where you will work alongside a team of about 10 colleagues serving a couple of our customers.

About you

We are looking for someone with a strong service mindset and a great interest in IT. Since the role involves a lot of customer contact, it is important that you are social, communicative, and solution-oriented. Do you also enjoy working with troubleshooting, technology, and people? Perfect! With us, you will go far with drive and a desire to develop. In addition, you need to have:

• 1–2 years of experience in support, customer service, or similar
• Basic IT knowledge
• An interest in learning new things
• Fluent Swedish in speech and writing
• A valid driver's license (Category B), as we would like you to work on-site a few days a week once you are settled

Your future employer

Nordlo is a leading player in cloud and infrastructure. We offer scalable operational solutions and full outsourcing of IT and digitalization services to businesses and public sector organizations. Through close collaboration and responsible choices of innovative technology, we help our customers grow safely and sustainably in a time that changes every day.

Nordlo has a turnover of 2.5 billion SEK, with approximately 1,000 employees in locations across Sweden and large parts of Norway.

Nordlo strives to create an inclusive workplace with the most engaged employees in the industry. For us, diversity and inclusion are crucial for driving innovation and growth. We actively work to attract talents from different backgrounds and create opportunities for our employees to grow.

Are you our next Support Technician? Don't hesitate to submit your application today. Applications are processed continuously, and the position may be filled before the application deadline.

Want to know more? On our website, you can read about our operations, customer cases, and our employees.