Vacant job

Become part of a dedicated Kit Management team with our client in Malmö! Here you will play a key role in an international logistics flow where your native Finnish language skills and sense of service make a real difference to customer success.

About the Role

As a Kit Management employee, you act as the central hub for complex order and logistics issues. You work proactively with both internal and external stakeholders to ensure the highest quality in every delivery. The team is characterized by strong collaboration and a fast-paced, developmental environment.

What We Offer

You are offered a place in a cohesive team with a positive "can-do" attitude, where you will have significant responsibility and opportunities to develop in an international environment.

Responsibilities

The role involves overall responsibility for the customer's order journey, from initial booking to follow-up and logistics coordination.

• Handle and register order bookings and credits for rental equipment
• Coordinate returns, pickups, and proof of delivery
• Handle incoming calls and emails in a fast-paced environment
• Investigate and resolve invoice discrepancies and complaints
• Log and communicate status on ongoing cases to the customer
• Independently prioritize and structure daily tasks
• Handle pricing questions and proactive logistics flows

We are looking for someone who

• Is a post-secondary student or has another primary occupation.
• Has fluent Finnish language skills in both spoken and written form
• Has good English language skills
• Has basic knowledge of MS Office (Excel, Outlook, Word)

It is an advantage if you have

• Experience in kit management
• Experience in customer service, order handling, or contact centers
• Basic understanding of business systems (ERP)
• Knowledge in medical technology equipment or logistics

To succeed in the role, you have the following personal qualities:

• Optimistic
• Stress tolerant
• Goal-oriented
• Organized
• Stable
• Responsible

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.