Vacant job

Ref: 20261665

Do you want to make a difference for the people of Malmö? At the Contact Center, we meet people every day and help them navigate their contact with Malmö City.

We are looking for you who are an engaged and service-oriented employee who wants to become part of a fantastic workplace where collaboration, job satisfaction, and the desire to make a difference are at the center.

Job Responsibilities

The Contact Center's mission is to be the gateway to Malmö City for citizens and businesses. We work to provide everyone with accessible, equal, and professional service based on their needs.

The operation consists of approximately 55 municipal guides who meet Malmö residents daily via telephone, email, chat, social media, and at our visit locations in Rosengård, Värnhem, City Hall, and Mobilia. Together, we provide information and guidance within the entire municipality's operations – everything from building permits, parking issues, and environmental matters to social assistance, school, culture, and leisure.

In the work, various digital tools and case management systems are used to search for information, register cases, and follow agreed-upon routines with the administrations.

Qualifications

We are looking for you who have

Requirements

• At least 60 approved university credits or completed YH/KY education within a field relevant to the position
• Experience from contact centers, customer service, or experience from the hospitality industry where the total time amounts to two years
• Experience handling several different digital systems in parallel, such as case management systems, social media, email, chat, and telephone
• Very good knowledge of Swedish in both speech and writing
• Good knowledge of English in both speech and writing

Merits

• Completed university degree in service management
• Experience of service/customer contact via telephone
• Experience of customer service in physical meetings
• Good knowledge of Finnish
• Good knowledge of sign language

We are looking for you with an interest in society and who are driven by providing good service in meetings with people. You are calm, stable, and confident in your approach and maintain focus even when the pace is high or conditions change. With good judgment, you can prioritize correctly and handle different situations in a professional manner.

You have a genuine interest in wanting to understand and guide others and meet both residents and colleagues in an attentive and accommodating way. The role requires that you are positive towards change and can quickly adapt to new situations. You communicate clearly in speech and writing, handle information in a structured and responsible manner, and ensure that messages get through.

The Contact Center is in constant development, and we are looking for you who want to contribute to continued improvement. We are looking for a stable, service-oriented, and adaptable team player who contributes with good collaboration, a good attitude, and a high level of service.

About the Workplace

The Contact Center offers community, development, and involvement. We make a difference and create value in everyday life in dialogue with everyone who lives, works, and operates here.

The Contact Center is part of the Service Administration. The Service Administration is divided into five departments and offers everything from transport services to IT and answering citizens in Malmö City's contact center. We maintain streets, parks, green areas, and beaches, manage all of Malmö City's buildings, and ensure that our school students get good and nutritious food. Together, we are a smart service partner to the city.

Malmö City's operations are organized into 14 administrations. Our common mission is to create welfare and sustainable societal development. Together with the people of Malmö, we are developing an even better city to live, work, and be in; differences, life experiences, and talents make Malmö a smart city in the heart of Europe. The world's knowledge is here.

Read about Malmö City as an employer here malmo.se/jobb (https://malmo.se/jobb)

Information about the position

Employment type: Permanent
Scope: Full-time
Working hours: Monday-Friday 8-17
Number: 5 positions
Start date: 9/11 2026

Other

In the recruitment process, we will use group interviews, tests, and individual interviews. Group interviews take place in week 33 and 34.

Malmö City strives for the employees to reflect the diversity that exists among the population. We therefore welcome applicants who can contribute to us as an employer being able to meet the needs of the people of Malmö.