Vacant job

Become part of an engaged Kit Management team with our client in Malmö! Here you will play a key role in an international logistics flow where your native Finnish language skills and sense of service make a real difference to customer success.

About the role

As an employee within Kit Management, you act as the hub for complex order and logistics issues. You work proactively with both internal and external contacts to ensure the highest quality in every delivery. The team is characterized by strong collaboration and a fast-paced, developing environment. There is a need for two consultants, one full-time (100%) and one part-time (75%).

What we offer

You are offered a place in a tight-knit team with a positive "can-do" attitude, where you will have significant responsibility and the opportunity to develop in an international environment.

Responsibilities

The role entails overall responsibility for the customer's order journey, from initial booking to follow-up and logistics coordination.

• Handle and register order bookings and credits for loaned equipment
• Coordinate returns, pickups, and proof of delivery
• Handle incoming calls and emails in a fast-moving environment
• Investigate and resolve invoice discrepancies and complaints
• Log and communicate status on ongoing cases to the customer
• Independently prioritize and structure daily tasks
• Handle pricing questions and proactive logistics flows

We are looking for someone who

• Has fluent language skills in Finnish, both spoken and written
• Has good language skills in English
• Has experience in customer service, order management, or contact centers
• Has basic knowledge of MS Office (Excel, Outlook, Word)
• Has a basic understanding of business systems (ERP)

It is an advantage if you have

• Experience in kit management
• Knowledge in medical technology equipment or logistics

To succeed in the role, you have the following personal qualities:

• Optimistic
• Stress-tolerant
• Goal-oriented
• Organized
• Stable
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.