Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you a technically skilled person who loves helping others? Do you thrive on solving problems and providing support? Then you might be our new 1st Line Technician!

As a consultant at Eccera, you will receive a secure employment and gain valuable work experience through assignments with our customers in the Gothenburg area. Your consulting manager will support your development, helping you continuously build new experiences and knowledge. An excellent opportunity to advance your career.

Your Responsibilities

As a 1st Line Technician, you will be our face to the customer and the first point of contact for our clients needing technical support. You will handle incoming support tickets via phone, email, and ticketing systems, troubleshoot and resolve technical issues, and guide customers through solutions. Furthermore, you will document and categorize tickets for further analysis and follow-up, and escalate complex issues to 2nd and 3rd line when necessary.

In addition, you will monitor systems and networks to proactively detect and address issues, maintain and update customer user data, provide support during software and hardware installation and configuration, and train and inform customers on the use of various systems and tools.

Your Profile

Our consultants are driven by being responsible, solution-oriented, and customer-focused. They are also highly interested in the customer's various needs, both current and future, and continuously develop their knowledge and skills to offer the best possible service to our clients.

In addition to the above, you should have knowledge in one of the following areas:

• At least 6 months of experience in a service desk
• Windows, macOS, or Linux
• ServiceNow, Zendesk, or Jira
• TeamViewer, AnyDesk, or Remote Desktop
• AD management
• M365 and basic networking technology

Does this sound like you? Submit your application today!

What We Offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. As you progress, we will match your competence with the right assignments.