Vacant job

Scandic Mölndal is centrally located at Mölndals Galleria with good connections to Gothenburg. We are all part of the same team and work together with great joy and commitment. We always focus on our joint work and step up together where needed. We are convinced that a good atmosphere among our employees leads to outstanding hotel experiences for our guests.

We are now looking for a Shift Leader for reception and restaurant at Scandic Mölndal.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the hotel team and create a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. Here, you will take significant personal responsibility for making the decisions required to satisfy guests, while the team develops and improves working methods and service as the external environment changes. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed guest expectations. As a bonus, we have fun at work!

So bring your experience, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office/Restaurant entail?

You, who work in our restaurant and reception, are the first person the guest meets at the hotel. Therefore, it is of great importance that you have a warm welcome and are attentive to details and the guest's needs. You are the hub that ensures the guest is always in focus.

You have a burning interest in food and drink and like order and discipline, both in your own and your colleagues' work. All to give our guests a fantastic overall experience. You pay attention to the details, solve most things, and are a star at turning an unhappy guest into a satisfied one.

Your main tasks include serving food and drink, managing your own cash register, and checking guests in and out. You welcome guests and provide them with the information they need about their stay. You handle bookings in the Opera Cloud system as well as administrative work related to guests, security, and sales. You also support the hotel team with other tasks as needed.

In the role of Shift Leader, you are responsible for the hospitality of the entire hotel, both towards guests and employees. In addition to being part of the daily operations, you have an overall overview of guest flow in both the restaurant and reception. Together with the team, you ensure that tasks are prioritized so that the business runs smoothly and guests are satisfied.

You lead and distribute the work and manage staffing during your shift. If needed, you have the opportunity to train new employees at the hotel, and you relieve both the Restaurant Manager and Front Office Manager with certain administrative tasks.

Your Competence

For this role, you need both the ability and willingness to work with operational leadership. You are confident in your leadership and have both integrity and sales drive. To fit the role, we also believe you have a well-developed social skill and are capable of handling that many different things happen simultaneously. It is very important that you can convey good hospitality to the hotel's guests. You are an attentive and unpretentious team player who takes great responsibility for your tasks and the overall result.

You also have experience and knowledge in working with computers as a work tool.

Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Information about the position:

The position is a permanent employment at 80% to full time.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go fast, others are more predictable – no day is like the other. But what always remains is the team spirit. You stand up for each other, solve things as they happen, and are proud to deliver quality – even when the pace is high. And when you do, guests don't just want to enjoy their stay – they want to come back.

How we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small well-crafted moments, you will feel right at home with us.