Senior IT Helpdesk Officer

Skånetrafiken's vision is to offer the world's best travel experience, thereby being the obvious choice for people in Scania. In your work at Skånetrafiken, you contribute to a sustainable society and help make Scania an innovative and attractive region to live, work, and thrive in. For us, public transport is about much more than just journeys. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with a high quality of life.

Within the Digitalization and IT department, we work on developing and maintaining customer-focused, user-friendly, and stable IT solutions. Here you will meet dedicated colleagues and a culture characterized by collaboration, a holistic perspective, and development.

Our new modern headquarters in Hässleholm provides space for flexible working methods and cross-functional meetings. Here you work in an activity-based manner and choose your workstation based on your immediate needs. Our headquarters is located adjacent to the central station. You can easily travel here by train or bus from all over Scania.

1 position(s).

RESPONSIBILITIES

We are looking for a Senior IT Helpdesk Officer who wants to contribute to a stable, efficient, and service-oriented service desk function. The role involves daily user support, incident management, and technical troubleshooting in a large and complex IT environment.

You will work closely with the Helpdesk team, take ownership of cases, and contribute to high availability, good user satisfaction, and continuous improvements according to ITIL principles.

The role also includes:

Handling incoming cases, incidents, and orders.
Troubleshooting and resolving technical issues within client, network, and user-facing IT.
Administering accounts and permissions in Active Directory and Microsoft 365.
Installing, configuring, and maintaining clients and applications.
Documenting routines, solutions, and improvement proposals.
Contributing to automation, knowledge sharing, and support for junior colleagues.

The position is located in Hässleholm and requires on-site presence during working days. Some travel to other offices in Scania is included in the role.

QUALIFICATIONS

We welcome you if you have education in IT and/or other education combined with experience deemed relevant by the employer. Additionally, you have several years of documented experience in service desk, technical support, or a similar role in larger IT environments. You also have good knowledge of Swedish, both spoken and written.

Good knowledge of the following is required for the position:

Microsoft 365
Intune
Active Directory and permission management
Windows clients and client-side troubleshooting
Networking and remote control tools
Ticketing systems and ITIL processes, especially incident, request, and problem management

Experience with PowerShell, automation, troubleshooting in complex IT environments, client deployment, and handling user accounts and permissions is considered a merit.

As a person, you are responsible, structured, and self-initiating. You have a strong service orientation, good communication skills, and take ownership of cases until they are resolved. Personal suitability is highly valued.

Salary according to agreement, in the range of approximately 35,000–40,000 SEK/month depending on experience and competence. Link to the current collective agreement can be found here: Main Agreement HOK (https://skr.se/kollektivavtal/huvudoverenskommelsehok/huvudoverenskommelsehokmedsvenskakommunalarbetareforbundet.8205.html) and General Provisions AB (https://skr.se/kollektivavtal/allmannabestammelserab.655.html).

We look forward to receiving your application!

Employment type: Permanent.
Duration: Permanent, start date: As agreed.

Region Skåne exists so that everyone living in Scania feels well and has confidence in the future. Through borderless cooperation and care, the best conditions are created for a healthy life within business, public transport, culture, and healthcare in Scania. Together, we make life more possible.

Skånetrafiken exists for everyone who lives, works, and travels in Scania. We make sustainable travel easy. Every day, people make approximately 470,000 trips with one of our 14,000 daily bus and train trips, as well as 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train trips are marked with Bra Miljöval (Good Environmental Choice), and by traveling collectively, we contribute together to a sustainable society, a better environment, and a vibrant landscape.

At https://www.skane.se/ledigajobb (https://www.skane.se/ledigajobb), you can see the status of Region Skåne's recruitment processes and how many people have applied for the positions.

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