Vacant job

Are you a driven person looking for a new challenge within service and coordination? Then we have an exciting opportunity as a Service Coordinator at Dafo Brand in Tyresö. Dafo is a family-owned company that values its employees and offers great development opportunities.

In this varied role, you will have many points of contact and work in a workplace where community and well-being are in focus. Does this sound like something for you? Read on! About the role 🧡 As a Service Coordinator on the extinguishing systems and fire alarm department, you have a central role in Dafo's service operations. Your primary task is to provide first-class service and support both internally and externally to Dafo's customers, service technicians, and other employees. You will have a coordinating role involving case management, contract management, and some economic administration. You will have a varied workday with many points of contact, and will work in several different systems, including Microsoft Dynamics and Mobigo.

We are looking for someone who is proactive, responsible, and maintains a high service level!

Your closest team consists of a group of about 12 service technicians who work in the field, as well as another service coordinator and a project manager whom you will work very closely with at the office in Tyresö. In total, approximately 90 people work at the office.

Your responsibilities

• External and internal support to Dafo's customers, technicians, and other employees.
• Ongoing administration such as contract management, order processing, and invoicing.
• Incoming orders and handling of other matters via phone and email.
• Prepare cost estimates for contracts and service measures.
• Handover from installation projects to service.
• Coordinate and distribute work to the technicians.
• Receive fault reports.

Who we are looking for 🧡

To succeed and thrive in this role, we believe you are a positive and solution-oriented person. You are motivated by delivering first-class service and understand the importance of good communication. You have the ability to see what needs to be done, are responsible, and meticulous.

In an engaged manner, you take on and handle many ongoing matters and leave nothing undone, which means you also need to be structured. Furthermore, you find it easy to collaborate with all types of people, are open-minded, and a problem solver.

Qualifications

• At least 1-2 years of experience working with similar tasks, for example within customer service, order processing, or coordination.
• Good knowledge of Microsoft Office, preferably knowledge of Excel and system proficiency.
• Fluent Swedish in speech and writing and good English in speech and writing.
• Experience in contract management and economic administration (invoicing) is an advantage.

Note! For this role, an extract from the criminal record register and Swedish citizenship are required; the final candidate will undergo a background check. In the event of employment at Dafo, a security clearance will be conducted.

What does Dafo offer you? 👐

• A central role within a growing business area.
• A family-friendly workplace with a strong sense of community.
• Great benefits in the form of reduced working hours, collective agreement, and wellness allowance.

About Dafo Brand 🔥🧯

Dafo Brand AB is a Swedish-owned family company with 100 years of industry experience. Today, they are one of the market's largest suppliers of fire protection and rescue equipment. Alongside the sale and service of quality products, they offer maintenance, training, risk inventory, documentation, and SBA. They are the leading supplier to fire defense in Sweden and also the country's largest supplier of fixed extinguishing systems. The company's headquarters are located in Tyresö just south of Stockholm. They have over 80 dealers with installation and service capacity throughout Sweden and a large international network. With 190 employees, of whom 90 work at the headquarters in Stockholm, they turnover approximately 450 million SEK per year.

Scope and location

This is a direct recruitment with a 6-month probation period. The position is full-time with reduced working hours and schedules: 8-17 Mon-Thu and 8-15 on Fridays. You will be based at Dafo's office at Vindkraftsvägen 8 in Tyresö. Start immediately!

Does this sound like something for you? Don't wait with your application! We review applications continuously, and the position may be filled before the last application date.

The Place – Sweden's only Worklife Partner

For you looking for a new job, The Place is your safe haven. In this specific recruitment, our competent recruitment consultants handle the process, from interview to employment offer. You will then be employed by the client company. We are proud of our fine collaborations with a large number of interesting and exciting companies – and that means many career opportunities for you!