Vacant job

Are you studying IT and looking to gain valuable work experience alongside your studies? Do you also have a strong interest in technology and enjoy helping others? This role might be for you! Apply today as we are conducting rolling selections.

About the Role

Samhall is Sweden's most important service provider, working every day to create developmental jobs for people with disabilities. They believe that everyone deserves their place on the labor market! Samhall offers services in areas such as cleaning, facility management, logistics, and manufacturing. In this way, Samhall contributes to a more inclusive working life and a stronger society.

As a Service Desk Agent, you will become part of Samhall's internal IT service desk in Örebro. Here, you will work alongside experienced colleagues who provide support to internal employees across the country every day. You will become an important part of the team, helping users with technical issues via phone and ticketing systems. These issues may include troubleshooting computers, phones, and printers, managing user accounts, and guiding employees in the use of technical equipment.

You are expected to work from the office initially, but there is potential to work from home occasionally in the future. The work schedule is flexible and adapted to Samhall's needs and your availability. During the summer period, there is an opportunity for full-time work.

Responsibilities

Below are examples of tasks you will be working on, to varying degrees depending on your experience.

• Provide technical support to users via phone and ticketing systems.
• Register, troubleshoot, and follow up on IT-related tickets.
• Manage user accounts and permissions.
• Help users troubleshoot computers, printers, and other IT equipment.
• Perform administrative tasks related to the service desk.

We are looking for someone who

• Is a post-secondary student in IT.
• Has at least 1.5 years remaining in their studies.
• Has a strong interest in IT and technology.
• Fluently speaks and writes both Swedish and English.

It is an advantage if you

• Have previous experience in customer service, service desk, or technical support.
• Have previous experience working with hardware, software, and networks.
• Have experience working in Windows environments.
• Have experience working with Microsoft platforms and services, such as Microsoft 365, Entra, Azure Active Directory (AAD), or Intune.

Who are you as a person?

To thrive in this role, we believe you are a service-oriented person who enjoys helping others and creating a positive user experience. You have a solution-oriented approach, are curious about technology, and are motivated by developing together with your colleagues.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the role are sent to Academic Work.

We apply rolling selection, so the advertisement may be removed before the final application date if we have moved forward to the selection and interview phase. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.