Vacant job

At PayEx and Customer Operations, we work daily to create value for PayEx and our customers, striving to exceed their expectations in every customer interaction.

Our mission is to deliver PayEx services to our customers – from signed contracts to paid invoices. We handle administrative tasks, answer calls, emails, and manage conversations on social media with our customers and their customers.

In Customer Operations, our hearts beat especially for the customer, and we strive to provide the best service in our interactions. If you enjoy delivering "wow-service", have the ability to identify customer needs, are solution-oriented, and like working towards set goals – then we are the right fit for you!

Stronger Together – Join Us
As one of the leading providers of payment solutions in the Nordics, we offer an stimulating and creative work environment. We are open to new ideas and ways of working, while always striving to make things easy and simple for our customers.

Here, you can develop your skills together with engaged leaders and colleagues. If you want to challenge yourself in your professional role and work in a strong community where we take care of each other and show appreciation, we are the right workplace for you. Read more about us at career.payexgroup.com (https://career.payexgroup.com).

About the role
We are currently looking for hourly employees who can start after the summer. You thrive in customer service and feel comfortable contacting customers via phone, chat, and email. You will become part of either the Credit Account or Collection team. See PayEx and get the opportunity to work together with engaged and wonderful colleagues.

Some of your responsibilities include:

• Handling incoming cases primarily via phone, but also email and chat from our customers and end customers.
• Performing administrative tasks.

We are looking for you who:
Are positive, quick to learn, detail-oriented, and customer-aware. You thrive in a varied and fast-paced work environment, are not afraid to take initiative both socially and in your tasks, and have good computer skills.

You like working with the customer in focus and constantly strive to provide the best possible service. Since we meet our customers daily, you need to have social competence and be able to communicate fluently in both speech and writing, via phone, chat, and email.

You will work in a dynamic environment where you continuously strive to exceed customer expectations.

We also believe it is a plus if you have:

• Previous experience in customer-facing service work via phone, email, and administration.
• Very good communication skills in both speech and writing in Swedish, as well as good communication skills in both speech and writing in English.

What can we offer you?
Together with driven, experienced, and inspiring colleagues, you will have the opportunity to learn a solid foundation for your job and future career. We offer a wonderful work environment with offices in Visby.

Want to work with us? Send your application today!
The position is an hourly employment located in Visby.

The last day to apply is 2026-09-10, but we may complete the recruitment process before the deadline, so do not wait with your application. Applications are treated confidentially. If you proceed in the process, tests will be sent to you via Alba Labs.

For questions about the position, contact Camilla Bexelius: [email protected] (mailto:[email protected]), +46 793 34 76 77 or Pernilla Högström: [email protected] (mailto:[email protected]), +46 70 591 60 99.

Finansförbundet: Heidi Larsson +46 498-20 97 58

SACO: Sofia Enekvist +46 498 20 77 84

We have already chosen our recruitment channels and therefore decline contact from external recruitment firms and advertising salespeople.

PayEx is the leading expert in complete payment solutions in the Nordics and consists of two business areas: PayEx Ledger & Factoring and Swedbank Pay.

Ledger & Financing offers services within invoice and accounts receivable management, collections, credit management, and financing. Swedbank Pay offers complete payment solutions for retailers and e-commerce.

Shared Functions are several functions that support the business in areas such as Compliance, HR, Facility, and Legal.

We are driven by innovation and our ambition to help people, businesses, and societies grow. Today, we are one of the leading companies in payment solutions with operations in Sweden, Norway, Denmark, and Finland. Something that would not have been possible without our engaged and competent employees! Our operations are permeated by our values – Open, Simple, and Caring in everything we do.

Welcome to contact us if you want to know more.