Vacant job

Description

Do you want to work in a role where you can combine customer relations, advisory services, and insurance expertise? Are you someone who thrives with significant autonomy, values long-term relationships, and wants to contribute to the best interests of the City of Gothenburg? Then you might be the person we are looking for.

Job Responsibilities

About the role

As a Customer Manager at Göta Lejon, you will play a central role in nurturing, developing, and strengthening our customer relationships. You will serve as a key link between our customers and the company, primarily dealing with risk management and insurance issues. The role involves close collaboration with both customers and colleagues, contributing to long-term value for the city's customers.

You will have numerous contact points and communicate with people at various levels, not least within management groups and decision-making functions. At the same time, you will be involved in developing our working methods and contributing to our ongoing digitalization journey.

Your main responsibilities:

• Nurture and develop long-term customer relationships
• Act as a consulting contact person in risk and insurance matters
• Plan, execute, and follow up on customers through meetings, planned risk inspections, and claims
• Contribute to the long-term development of customers regarding insurance, risk, and claims issues
• Build trust and create strong relationships with customers
• Collaborate closely with colleagues at Göta Lejon to analyze customers' needs for support and advice regarding insurance, risk, and claims
• Plan work based on customer needs and, together with colleagues, analyze which customers and issues to prioritize
• Be responsible for reporting and administrative tasks related to customer management
• Participate in the development of operations with a focus on digitalization and efficient working methods

Qualifications

Who are you?

We are looking for you who have a genuine interest in people, relationships, and insurance matters. You are self-assured, eager to develop, and thrive in social settings. At the same time, you are independent and take responsibility for driving your work forward.

You have a good ability to structure and communicate complex information in a clear and understandable way. As a person, you are analytical, flexible, and proactive. You value collaboration and have an easy time creating and maintaining good relationships, both internally and externally.

We are looking for you who have

• Relevant higher education or university degree, or equivalent competence acquired through work experience combined with relevant training
• At least a few years of experience from the insurance industry
• Good ability to structure and organize your work
• Very good communication skills in speech and writing
• Experience working independently with significant autonomy

It is an advantage if you have experience with

• Contractor's All Risks (CAR) insurance
• Property insurance

Conditions

With us, you will contribute to today's and tomorrow's Gothenburg, where you have the opportunity to make a difference for the people of Gothenburg every day. Here, you will have opportunities for development and education, and the chance to work in engaged teams alongside colleagues with solid knowledge and experience from the insurance industry.

Göta Lejon offers a flexible workplace with the possibility of working both at the office and from home, two days a week. The position may also involve a security clearance check.

Does this sound like a role for you? We welcome your application and invite you to become part of Göta Lejon's continued development.

We look forward to hearing from you!