Vacant job

Are you passionate about helping customers and want to spend your days at a wonderful workplace surrounded by dedicated and knowledgeable colleagues? Then we have a position for you!

About Unident

Unident was founded in 1992 with the ambition to revitalize the dental industry and improve oral health for everyone. Since then, we have been pioneers in dentistry. Offering innovative products, first-class service, and new ways of working has always been in our DNA.

Our strong customer support is unique in the industry. It helps reduce complexity, free up time, and support our customers' ambitions to integrate daily work with new digital technology. By finding solutions to these challenges, we back up our customers – all the way.

Unident is represented throughout the Nordic region, with offices in Stockholm (Sweden), Horten (Norway), Copenhagen (Denmark), and Helsinki (Finland). The headquarters is located in Falkenberg on the Swedish west coast. Unident currently has over 250 employees and an annual turnover of over 800 million SEK. Unident is part of Nuent Group, an expanding dental concern owned by Triton. With this strong ownership structure, we have a stable foundation to continue driving the development of the dental industry forward.

About the role:

As a Customer Service Representative, your main responsibility is to handle incoming customer inquiries via phone and email while delivering world-class service.

In practice, this involves everything from order processing, providing information about our products, offering tips and advice to customers, to supporting and assisting customers in our webshop. It is a varied role that includes sales contacts, administration, and problem-solving. You will be a key player, both internally and externally, in order to support both your colleagues and our customers.

This position is based at our office in Stockholm, where you will work alongside four other colleagues on our GAMA brand and their customers. The team is part of our Customer Service & Support team, which consists of five additional colleagues specializing in customer service, inside sales, and product specialists. All report to our Customer Service & Support Manager for Sweden.

Your profile

As a person, you are engaged and driven. You are passionate about helping others and find it easy to collaborate, bringing joy and positivity to the team. You are accustomed to a strong customer focus, have a pleasant demeanor, and a high sense of service.

Work in customer service can be hectic. Therefore, it is important that handling high workloads periodically comes naturally to you and that you see it as part of your job to also handle dissatisfied customers.

You work in a structured manner, use the phone as your primary tool, and have an easy time understanding and absorbing information and new working methods. Things happen quickly at our company, so a positive attitude towards change is essential.

Required experience:

• Experience from the dental industry, preferably with good product knowledge (e.g., as a dental hygienist or dental nurse).
• Professional experience within customer service and sales.
• Procurement experience within the dental industry is a plus.
• Experience with business systems, case management systems, and webshops is a plus.
• Good phone etiquette and very good computer skills.
• Proficient user of the Office suite.
• Fluent in Swedish and English.

At our company, the team is highly valued. We support each other and care about enjoying working together, which is why we place great emphasis on your personal qualities.

Good and flexible work environment:

We believe that development happens through meeting in person, that good ideas often come in the break room or during a meeting with a colleague, and that information spreads more easily during a workday where you actually see each other. Therefore, everyone at our company has a desk and a physical workplace, while we also have a flexible work policy. At our company, it is just as natural to work from home a few days a week as it is to be in the office on the other days.

Application:

Apply directly here on our career page!