Vacant job

Do you also have a passion for building strong customer relationships, providing professional service, and working with a high degree of autonomy? Then you might be our new colleague!

We deliver world-class customer service in four languages: Danish, Finnish, Norwegian, and Swedish. You will be part of our Swedish-speaking team. Here, you will find an inclusive workplace with friendly colleagues and opportunities to grow both professionally and personally.

What we offer you

Here, you have the opportunity to develop and grow as an individual. You can build a career here, including within product knowledge and leadership. Your employment starts with an onboarding program where you will learn the tools you need for the role. For four years in a row, we have been named one of Sweden's Career Companies. 90% of our leaders started their journey on the front line, and we train an average of 30 new leaders every year.

We are located in a lovely office in Kista with gym access. In addition, we offer:

• Collective agreement
• Pension plan
• Health allowance
• Rikskortet (discount card)
• Development opportunities
• Paid onboarding training

Your role in customer support

In your role, you will handle incoming calls, emails, and chat inquiries from customers with a focus on financial matters. This can range from handling bills and contracts to financing a product over a longer period. In addition, you provide high-level professional service for a well-known brand and manage various customer cases to meet their needs. You strive to provide our customers with a first-class customer experience. You will have significant autonomy but will never be left without support thanks to clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we work together!

Position: CSR (Customer Service Representative) Transcom

Working hours: Monday–Friday, 07:50–16:35 at the Kista office

Employment level: 100%

Salary: Fixed monthly salary

Collective agreement: Call/Contact Center and Market Research Companies

Employment type: Permanent position with a 6-month probation period

Start date: July 6, 2026

About you

You are someone who loves diving into new things and looking around. We appreciate that you are curious, clear in your communication, and adaptable to different customer needs. Furthermore, we believe you are patient and possess that little extra something when it comes to service.

Above all, you want to work for a company that offers personal development, further education, and the opportunity to grow for those who show initiative. All of this in a company that has a lot of fun at work!

In addition, we look for the following competencies:

• Fluent Swedish in both speech and writing.
• Fluent English in both speech and writing.
• You must hold a high school diploma.

At Transcom, prior experience is not required – we place greater emphasis on you as a person.

The recruitment process

Interviews are conducted on an ongoing basis, and the position may be filled before the application deadline – so submit your application today!

If you have questions about the position, feel free to email us at [email protected] (mailto:[email protected])

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries across 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers of young people. At Transcom, we are engaged. With our customers and with each other. Every day, someone begins their journey with Transcom. Taking the potential that exists today and transforming it into skills for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in their team and in society. That is exactly who we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.