Vacant job

Applications Engineer

You will be part of a team of international applications engineers. You will provide technical support for the design and integration of customer applications throughout Europe and regions outside of the Americas.

By supporting the sales organization with technical assistance and quote handling, this role has a direct impact on growth and profitability.

This role involves direct contact with customers, where you identify their needs and enable improvements and adaptations.

• Provides technical support to the sales team to determine possible use cases for the company's products to meet customer requirements.
• Prepares and presents demonstrations and applications of the company's products.
• Offers training and follow-up technical support for customers and distributors.
• Adheres to the company's quality, environmental, and safety regulations.
• The effectiveness of this role is measured by the department's PD and KPI values.

Main Tasks and Responsibilities

In addition to the tasks mentioned below, other duties may be assigned.

• Responsible for assisting with product selection, technical support, and customized or modified product requests based on specific customer requirements.
• Acts as a liaison between product design, production, and other internal departments.
• Communicates professionally via phone, email, and occasionally in person.
• Interprets customer needs and helps the customer define technical and commercial requirements.
• Works with Account Managers (external and internal sales) to manage assigned accounts regarding product development, profitability, growth, and achieving sales targets.
• Assists in developing good processes and routines to support correct delivery with high performance and quality.
• Helps define and implement marketing plans to acquire new customers and achieve sales growth targets.

Critical Competencies

• Accountability: Takes responsibility for expected results.
• Communication: Listens to others and creates clarity through oral and written communication.
• Customer Success: Clearly articulates customer needs to drive customer satisfaction.
• Customer Success: Offers excellent service to both internal and external customers.
• Passion to Win: Actively seeks out and recognizes opportunities that help the company grow.
• Leadership: Leads by example in a way that promotes teamwork.
• Continuous Improvement: Works constructively and creatively towards win-win solutions.
• Organizational Effectiveness: Structures work efficiently; drives towards achieving desired results.
• Relationship Management: Builds good and successful relationships with both external and internal contacts.

Education and Experience Requirements

• Engineering degree is preferred.
• Previous experience in technical support, application technology, or customer contact is required.
• Basic computer skills, including Microsoft Office products (Excel, Word, PowerPoint, and Outlook).
• Previous experience with a CRM system is preferred (SFDC desirable).
• Previous experience with an ERP system is preferred (Oracle desirable).
• Proven ability to learn quickly.
• Interest in learning the company's products, policies, and routines.
• Fluent in English; knowledge of other languages such as German or French is an advantage.
• Excellent oral and written communication skills.
• Good telephone etiquette.
• Ability to understand and respond to customers in a dynamic, fast-paced environment.
• Proven ability to work independently and in a team environment.
• Ability to work well in stressful situations and remain calm and positive.
• Ability to work with different cultures.
• The position requires occasional travel.