Vacant job

Is service and people your passion? Are you a team player who loves helping others? Then we hope you want to apply for the position of Service Advisor at our workshop in Umeå!

We are now looking for an experienced Service Advisor who wants to help develop our workshop in Umeå together with us.

This is a role for you if you thrive with responsibility, enjoy a fast-paced environment, and want to be a key link between the customer, the workshop, sales, and purchasing. With us, you will not just be the one booking times and answering questions – you will become a central figure in how the workshop operates, develops, and delivers results.

For the right person, we offer not only a varied job and a strong team, but also great opportunities to influence your own development, your daily work life, and your compensation.

We are solution-oriented and one of Sweden's fastest-growing companies in the automotive industry, and we believe in celebrating our successes together – both on and off the job. Today, we are located in Umeå, Uppsala, Skellefteå, Kiruna, Gävle, and Luleå, where our headquarters are based.

About the role

As a Service Advisor at Niemi Bil in Umeå, you work closely with customers, technicians, and our sales facilities. Here, we work with the cars we purchase and sell from our various locations across the country. You help customers book the right service, follow up on jobs, handle administration, and ensure that every customer receives a secure, clear, and professional reception.

You will also play an important role in planning, structure, and flow in the workshop. This means you need to be able to juggle multiple things at once, prioritize correctly, and contribute to giving both customers and colleagues the best possible conditions.

We are looking for someone who wants to help build something long-term. The workshop in Umeå has great development opportunities, and the right person will have the chance to influence working methods, routines, and the customer experience moving forward.

Who are you?

We believe you have experience from the automotive industry, preferably as a Service Advisor, customer receptionist, or in a similar role close to the workshop and customers. You are confident in customer dialogue, even when the pace is high or the situation requires extra clarity and calm.

As a person, you are responsible, solution-oriented, and meticulous. You have energy, drive, and a desire to always make things a little better. You like order and structure, but also have the ability to quickly adapt when the day changes.

You thrive in a smaller organization where you get to take space, contribute ideas, and be an important part of the team.

We would like you to identify with the following:

• Experience from the automotive industry, preferably from a workshop environment
• Confident and professional in customer contact
• Accustomed to planning, prioritizing, and keeping many parts together simultaneously
• Responsible and self-initiating
• Solution-oriented, meticulous, and communicative
• Motivated by creating good customer experiences and efficient flows
• Wants to help develop the business forward

Qualifications

• Valid driver's license (Category B)
• Good knowledge of Swedish and English, both spoken and written.
• Experience within the automotive industry is requested. Preferably as a Service Advisor.
• Experience as a Service Advisor, customer receptionist, or similar role is meritorious
• Vocational training in vehicle technology is meritorious

Why choose Niemi Bil?

With us, you get the opportunity to make a real impact. We are a family business with strong growth, short decision-making paths, and a culture where engagement is appreciated.

We offer:

• An important role in a workshop with great development opportunities
• Competitive salary
• Performance-based bonus model at group level with attractive upside
• Opportunity to influence working methods, routines, and customer experience
• A tight-knit team with strong team spirit
• A secure employment with collective agreement, occupational pension, and wellness allowance
• A company where people, quality, and long-term perspective are in focus

Other

The position is full-time with an initial probation period of 6 months. Start date is by agreement.

Apply by sending your CV and cover letter through the form at the bottom of the page. Recruitment is ongoing, so please send in your application today.

For questions about the position, contact Tom Niemi:

[email protected], +46 70-355 38 70

About Niemi Bil

Niemi Bil is a family business whose journey began in 2006 as a passenger car workshop in Luleå. The business has grown since then by building on its good reputation and always wanting to take the next step towards new successes. We value thoughtfulness, teamwork, and a drive to always want to make every day a little better than the last.

Our ambition is to grow to 10 locations within three years, and we achieve this by building on our successful concept.

Our culture:

Our culture reflects a Northern Swedish mentality. Calm on the outside, but inside we have a burning passion for what we do. Here we meet every customer as if they were our only one, and everything is done with hard work, honesty, and care.

“We only do it if we can do it really well” is our motto.

We are growing, and we have satisfied customers and employees who enjoy working with us. But for us, it is important to also be a positive force in society. Therefore, we support sports, culture, and youth to give back to the areas that have shaped us, and in the long run, contribute to building an even better tomorrow.