Vacant job

At the Swedish Migration Agency, we work with one of today's major societal challenges – migration. We have a total of approximately 6,000 employees here, and we have an unusually important job!

Do you want to work in a role where service, administration, and security meet?

At the Swedish Migration Agency, you will handle important cases, support operations, and contribute to ensuring that the right people receive the correct permissions and access.

We are now looking for a structured and service-oriented case handler for our team within permissions and card management.

Your responsibilities

In this role, you will handle, administer, and follow up on cases within permissions and card management. You ensure that incoming orders and cases are handled correctly, efficiently, and according to current procedures.

The tasks include, among other things:

• Handle incoming cases and orders in the agency's case management system.
• Administer, review, and assign permissions according to established processes.
• Handle questions related to ID and access cards.
• Provide support and guidance to managers, requesters, and local administrators.
• Train and support local card and permissions administrators.
• Follow up on cases and ensure that the handling maintains high quality.
• Contribute to the development of procedures, working methods, and internal instructions.
• Participate in testing, quality control, and follow-ups as needed.

The work is carried out in close collaboration with colleagues within IT, security, Helpdesk, and operations.

Read more about what it is like to work in our IT department here – About the Swedish Migration Agency Working with IT (#)

We are looking for someone who

Has experience in case management and thrives in a role where structure, quality, and service are central parts of everyday life.

You work carefully and methodically, find it easy to prioritize between different cases, and enjoy helping others. You are communicative, solution-oriented, and have the ability to create good collaborations with many different contact areas. You take responsibility for your tasks and actively contribute to developing working methods and procedures.

The ideal candidate has

• Documented experience in independently handling, prioritizing, and following up on cases in a service, support, or administrative operation.
• Experience working in IT support, service desk, customer support, or other operations with extensive case management.
• Good experience working in case management systems.
• Strong administrative skills and habit of following processes and routines.
• Very good ability to express yourself in Swedish, both orally and in writing.

It is also an advantage if you have

• Experience working in a support or service desk function.
• Experience in permissions administration, identity and access management (IAM), or card management.
• Experience working with high demands on service, quality, and information security.
• Post-secondary education in IT, administration, or other education that the employer deems relevant for the position.

Terms of employment

Employment type: Permanent position with a six-month probation period

Location: Norrköping or Linköping

Working hours: Office hours

Remote work: Possibility of remote work based on operational needs

Start date: By agreement

Salary: Individual salary setting

Application deadline: We conduct ongoing selections, but we want your application by June 19 at the latest.

Read more about our benefits here – About the Swedish Migration Agency Benefits and Conditions (#)

If you have questions about the position, you are welcome to contact the recruiting manager, Andreas Åberg.

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About the recruitment process

For us, it is important that all competence on the labor market is utilized. Therefore, we welcome all applicants and strive for an even gender distribution and diversity. As a government agency, we recruit based on merit and skill. You can read more about what this means at arbetsgivarverket.se.

You do not need to attach a cover letter with your application, but we request that you answer the selection questions as clearly and thoroughly as possible so that we can make a fair assessment of your experience regarding whether you are qualified to proceed in the recruitment process or not. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. During a possible interview, you may also be asked questions related to security.

If you wish to contact union representatives, contact details for Saco-S, Seko, and ST are found at the bottom of the "Vacant Jobs and Interest Registration" page on migrationsverket.se: Questions and answers about applying for a job at the Swedish Migration Agency.

To work at the Swedish Migration Agency, you must have the right to reside and work in Sweden on one of these grounds: Swedish citizenship (required for some positions), Nordic citizenship, EU citizenship, or permanent residence permit.

If you have protected personal data, or other information that you yourself deem worthy of protection, you should contact [email protected] before you submit your application so we can tell you more about our security routines.

The Swedish Migration Agency's processing of personal data

The Swedish Migration Agency's recruitments are conducted entirely in-house or through procured suppliers. Therefore, we ask not to receive phone calls and emails from recruitment agencies and ad sellers.