Vacant job

As a Customer Service Representative, you are often the customer's first point of contact with the bank – and thus a key player in creating a positive customer experience from the very start. Together, we help each other to collectively meet all customer needs.

Your main responsibilities as a Customer Service Representative include:

• Receiving and assisting customers who visit any of our three offices
• You will work at all three offices according to a schedule
• Staffing our customer service via phone and our digital channels
• Answering questions about the bank's services and products
• You actively sell the bank's products and services based on the customer's needs
• You call customers and book appointments for advice with your colleagues.

Job Details:

• Location: Our offices in Charlottenberg, Åmotfors, and Koppom
• Scope: Full-time (38.5 hours/week)
• Employment type: Permanent, with an initial probationary period
• BESTA code: 21D1
• You report to Office Manager Ludvig Furtemark.

About you:

We are looking for you who thrive in a social and varied role where service is in focus. We place great emphasis on your personal qualities and your willingness to contribute to the team's success.

• Are service-oriented and proactive towards the customers you meet
• Are a team player, but also confident in working independently
• Have a good ability to handle several tasks in parallel and thrive in a sometimes fast-paced work environment
• Are communicative and enjoy explaining things in a clear and pedagogical way.

Requirements:

• Have experience from service and/or sales
• Have completed upper secondary education. It is an advantage if you have completed higher education or university studies in economics or equivalent.
• Have a B driving license to be able to travel between our offices

What we offer you:

With us, you get to work at a local bank with short decision-making paths and great opportunities to influence operations as an employee. Through our commitment as a savings bank, we actively contribute to the local community, including through sponsorship and important societal contributions in schools, sports, and cultural life.

You get the opportunity to develop in a bank with many different roles and areas of responsibility, as well as access to our generous employee benefits.

Application:

• Use the link to submit your application. We want your CV and a cover letter where you tell us why you see yourself in the role of Customer Service Representative with us.
• Questions about the position are answered by the recruiting manager, Ludvig Furtemark.
• The HR manager for the recruitment is Anna Beckius.
• If you wish to contact the union representative, please reach out to Elin Örtkvist.

The last day for applications is August 2, 2026.

Contact Information:

• Office Manager: [email protected]
• HR Partner: [email protected]
• Union Representative: [email protected]

We look forward to receiving your application!