Vacant job

Do you want to work in customer service at a tech-driven and rapidly growing company? At Airmee, you will become part of a support team with strong team spirit, where the right attitude weighs heavier than experience. We are looking for you who like to solve problems and want to contribute to excellent service for both customers and drivers.

Who is Airmee? Airmee is a rapidly growing logistics company that uses smart technology to make deliveries both faster and more sustainable. Together with our e-commerce partners, we offer flexible delivery solutions that make life easier for customers – and better for the environment.

Tasks and more about the role: As a Courier & Customer Support at Airmee, you are the support for both our customers and drivers. You answer questions, solve problems, and ensure everything runs smoothly. This can involve helping someone find their package, answering questions about delivery times, guiding a driver in real-time, or handling any discrepancies that may arise.

You work via phone, email, and chat, and enjoy varied workdays in a team that likes to support each other. No two days are alike in this job, and a lot happens, making the work both fun and developmental!

What do we offer you? We at Workz are experts in service and, together with Airmee, provide you with a thorough introduction, including training and practical exercises in communication and customer handling. You will also receive:

• Certification in customer service via Workz Academy
• Collective agreement and secure employment terms
• Health allowance
• An engaged operational manager who coaches and supports you

We believe in building strong teams where you get the chance to grow, and we are with you all the way, whether this is your second job or the start of something new.

We are therefore looking for you who:

• Are positive, solution-oriented, and like helping others
• Thrive in a fast-paced environment and with rapid changes
• Are a team player who gladly supports colleagues
• Want to develop within service, communication, and problem-solving

We focus heavily on personal qualities, but we would appreciate if you have completed upper secondary education or equivalent, and can communicate fluently in Swedish and English, both orally and in writing.

It is a big plus if you have experience in customer service, an interest in IT, and/or knowledge of the system Intercom.

Practical information:

• Client: Airmee
• Start: According to agreement
• Scope: 80-100% permanent employment with an initial probationary period
• Location: Central Stockholm
• Working hours: Evening shifts, Monday to Friday 14:30-23:00. Note that weekends may occur (support opening hours 08:00–23:00).
• Contact: [email protected]

Application and process:

We do not look at CVs; instead, we focus on the competencies that are important for the role. When you submit your application, you will receive a short matching test via email. It takes a maximum of 12 minutes to complete and is an important step to proceed to the next stage of the process.

We look forward to hearing from you!