Vacant job

Become part of Ragn-Sells' task force in Kallhäll and play a key role during their system transition. Here you will contribute with structure and service in a dynamic environment where your efforts truly make a difference for customers across Sweden.

Our client, Ragn-Sells, is a forward-thinking company that wants to prove that caring for the earth and good business go hand in hand. If this is a vision you are passionate about, this could become your perfect workplace!

Ragn-Sells has recently undergone a comprehensive system change and is now seeking support to assist operations during the transition period. As part of a dedicated team, you will help manage incoming cases, work on administrative tasks, and ensure that processes run efficiently in the new systems.

The role is varied and involves both customer contact and administrative work, with a focus on reducing the built-up backlog and creating a smooth workflow. You will receive an introduction to the systems, but since the business is in an intense phase, it is important that you are curious, proactive, and able to quickly adapt to new ways of working.

You will work with customers across Sweden and be part of a team where collaboration is a key part of daily life. At the same time, you are expected to be self-reliant, take responsibility for your tasks, and be ready to step in where the need is greatest.

To succeed in the role, you need to have a clear “can-do” attitude and a positive mindset, as this contributes to a pleasant work environment at a high pace.

Info:

• Scope: Full-time, Monday–Friday 07:00–16:00 (overtime may occur)
• Workplace: Kallhäll
• Desired start: Immediately until October 31st (with a high chance of extension)

What we offer

• Read more here about what it means to be a consultant

Responsibilities

• Handle and respond to incoming customer inquiries via email.
• Receive and register customer orders via phone, email, and customer portal.
• Handle incoming cases and questions regarding invoices, products, services, and prices.
• Quote and price simple requests.
• Receive and administer complaints, and forward cases to the correct department if necessary.

We are looking for you who

• Have a completed upper secondary education (high school diploma).
• Have prior experience in service, preferably in customer service.
• Have administrative experience and are accustomed to working in various systems.
• Have the ability to handle multiple cases and prioritize in a high-paced environment.
• Are service-oriented with a positive approach.
• Have very good knowledge of Swedish and English, both spoken and written.
• Have good IT skills and good knowledge of MS Office.

It is an advantage if you have

• Previous work experience in the environmental industry.
• Experience participating in a system change.
• Previous leadership experience or experience coordinating teams.
• Experience with order processing.

To succeed in the role, you have the following personal qualities:

• Adaptable to change.
• Trustworthy.
• Stress-resistant.
• Structured.
• Communicative.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.