Vacant job

Do you want to help build the customer experience in a rapidly growing health and lifestyle startup? We are now looking for an engaged and service-oriented Customer Agent who wants to be part of an exciting launch journey after the summer.

You will become part of an entrepreneurial health company backed by well-known investors and facing a major launch at the end of August. Here you will have the opportunity to help build the customer service function from scratch and contribute to creating a modern, personal, and professional customer experience.

About the role

In the role of Customer Agent, you will primarily handle customer inquiries via email and ensure that customers receive fast, professional, and personal service. Since this is the first person in the function, you will play a key role in working with the team to establish routines, working methods, and structure around customer management.

This role is suitable for you who enjoy working in a startup environment where tasks may vary and where you sometimes need to contribute outside your main area of responsibility. As the company grows, there will also be opportunities to work with additional customer channels in the future, such as chat functions.

Your main responsibilities:

• Handle incoming customer inquiries via email
• Provide professional, solution-oriented, and personal service
• Ensure a positive customer experience across all contact points
• Help establish routines and processes for the customer service function
• Work closely with other teams to ensure smooth customer flows
• Contribute where needed in the business during the startup phase

Your profile:

We are looking for someone who is social, communicative, and thrives in a role where you help people and create positive customer interactions. You are unpretentious, solution-oriented, and enjoy working in an environment with a high pace where everyone helps each other to achieve common goals.

• Previous experience in customer service
• Thrives in a fast-paced and changing environment
• Fluent in spoken and written Swedish and English
• We believe you have an interest in health
• Experience from customer service in a startup environment is a plus

What we offer

• The opportunity to be part of a rapidly growing company from the beginning
• An important role where you can influence and build the customer service function
• An entrepreneurial team with a high pace and strong team spirit
• Great opportunities for development and personal responsibility
• An inspiring work environment where initiative and engagement are appreciated

You will become part of an exciting wellness startup facing a major launch after the summer. The company is backed by reputable investors and has ambitious growth plans with the goal of quickly establishing itself with both online and physical retailers. This role is perfect for you who thrive in an entrepreneurial environment with a high pace, many ideas, and where you find solutions together to drive the company forward ahead of the planned launch at the end of August.

The position is a full-time employment, and you will be based at the company's office in central Stockholm.