Vacant job

1 position(s).

Do you want to create social value and strengthen Sweden's collective ability to handle cyber threats? The National Cyber Security Centre, NCSC, is now looking for an IT Service Manager to participate in building up the centre's operations at FRA. If you are the one we are looking for, we can offer a varied job in a knowledge-intensive environment where you get to make a difference every day.

Your Mission

As an IT Service Manager, you work at NCSC and the Office for Operational and Technical Cyber Security. The office is responsible for operational cyber security support to society by preventing, detecting, and supporting the coordination and management of IT incidents. The office's mandate includes producing consolidated situational pictures of antagonistic cyber threats and IT incidents, providing technical advice and support to private and public actors, and maintaining a national situational awareness.

You will become one of the players in our development journey towards a program office at the Office for Operational and Technical Cyber Security. The role involves leading, developing, and ensuring the quality of services and customer experiences.

In the role of IT Service Manager, your main tasks primarily consist of:

• Planning, prioritizing, and following up on service management activities
• Maintaining ongoing contact with external/internal suppliers and actively working with requirement setting, ordering, and follow-up of deliveries.
• Ensuring stable operations, support, and continuous improvement of services
• Identifying development opportunities from needs to requirements
• Driving innovation and smarter ways of working
• Translating business needs into IT solutions
• Acting as a bridge between people, business, and technology

Your Qualifications

We are looking for someone who has:

• Relevant university education in, for example, computer science or another relevant field, or equivalent knowledge acquired through work experience
• At least three years of experience in service management/object management
• Knowledge of pm3, SAFe, ITIL, or similar working methods
• Understanding of regulations such as GDPR, OSL, and LOU (Public Procurement Act)
• Very good skills in Swedish and English, both spoken and written

We consider it meritorious if you have:

• Experience from public sector operations
• Experience from security-sensitive operations
• Experience with requirement setting and testing within system development
• Experience in change management, project management, and systematic information and IT security work, including risk and vulnerability analyses
• Experience in public procurement and contract management, preferably according to LOU

Your Personality

• Self-initiative – Takes responsibility for your task. Structures your own approach and drives your processes forward.
• Oral Communication – Speaks clearly, well-formulated, and enthusiastically in individual meetings and small and large groups. Listens and is receptive to the other party and adapts to the situation.
• Leadership – Leads, motivates, and provides others with the authority required to efficiently achieve common goals. Coordinates groups and becomes a reference point for others. Creates engagement and involvement.
• Structured – Plans, organizes, and prioritizes work efficiently. Sets and maintains timeframes. You can handle complex objects with multiple sub-objects.

About NCSC and FRA

NCSC is the hub for Sweden's cyber security and coordinates the handling of serious cyber attacks that affect society. Through support and advice, we help organizations strengthen their resilience against threats in the digital environment. We collaborate with business, the public sector, civil society, organizations, and academia. By sharing current and relevant knowledge, we contribute to raising cyber security throughout society. Our mission is to strengthen Sweden's ability to prevent, detect, and handle cyber threats, and as part of FRA, we contribute to a more resilient Sweden. Currently, NCSC is in an expansive development phase where you will have the opportunity to help build a central contact point for Sweden's cyber security.

As a new employee at FRA, you will receive comprehensive induction training and continuous competence development, giving you the opportunity to develop your skills and become even better at what you are passionate about. Our organization is multifaceted and consists of different competencies and personalities, where each individual has unique characteristics and prerequisites. We strive to create an environment where everyone feels welcome and safe. In addition to a stimulating work environment, we also offer an attractive benefits package, which you can read more about at www.fra.se (http://www.fra.se). If you want to know more about the National Cyber Security Centre, you can visit www.ncsc.se (http://www.ncsc.se).

For your security. For our democracy. Every day. All year round.

More Information

The workplace is currently located in Tomteboda, Solna. New premises are to be ready in Bergshamra within a few years. Swedish citizenship is a requirement as employment at FRA involves placement in a security class. A requirement for employment is a passed security clearance with register check. The security clearance will be conducted in accordance with provisions in the Security Protection Act. Employment entails an obligation to be war-placed. We apply a six-month probation period. For more information, you are welcome to contact the recruiting manager at [email protected]. Union representatives can be reached at 010-557 46 00.

We receive applications via www.fra.se (http://www.fra.se) by 2026-06-01. Reference number 2026FRA1122-2.

As we have already taken a stance on the recruitment channels we wish to use for this recruitment, we decline to be contacted for further offers of advertising and recruitment assistance.

Employment Type: Permanent.
Duration: Permanent.
Working Hours: Daytime.