Vacant job

Are you ready to take the next step in customer service in a role where you can combine service, business understanding, and system proficiency in a global company? At Dun & Bradstreet, you have the opportunity to develop within B2B customer service while contributing to helping companies make better business decisions. You will become part of an engaged team with good cohesion, high service levels, and a strong focus on quality and collaboration.

About the Role

We are currently looking for an engaged Customer Service Agent to join the Business International customer service team at Dun & Bradstreet. The team works with the company's international products as well as Infotorg. In this role, you are responsible for providing professional service to corporate customers by handling incoming inquiries via phone, email, and chat. You work solution-oriented and proactively to ensure high customer satisfaction while contributing to the development and improvement of workflows and processes.

This is a full-time consultancy assignment lasting 6 months. You will initially be employed by Bravura and work as a consultant at Dun & Bradstreet, with the possibility of permanent hire.

About the Company

Dun & Bradstreet is a global company that provides data, analytics, and insights to help other companies make informed decisions. With a long history in business information, the company is particularly known for its extensive database of companies worldwide, as well as its work in credit scoring, risk assessment, and business analysis.

The company values strong collaboration, high responsibility, and a positive atmosphere where they often laugh together – all while maintaining the high standards expected of them.

Responsibilities

As a B2B Customer Service Agent, your main responsibility is to provide high-quality service and support to corporate customers, focusing on working towards high quality goals such as customer satisfaction, short handling time, and a deep understanding of customers' needs. At the same time, Dun & Bradstreet continuously works on developing and automating its processes to create even better customer experiences and more efficient ways of working.

An important part of the job is building long-term relationships with customers, understanding their business, and contributing to their success. You will also collaborate with internal teams to ensure that customers' needs are handled in the best possible way.

As part of the Business International team, you will become part of a team of approximately 10 people. Together, you will work closely to handle daily tasks, which include:

• Handling cases related to invoice inquiries, such as explaining invoices, sending invoice copies, and dialogue with the finance department

• Password resets

• Setup and administration of users

• General support and content questions related to the company's products

• Service and support via phone, email, and chat

Education, Experience, and Personal Qualities

• Has experience from customer service or another service role where you have worked in various systems

• Is accustomed to communicating via phone

• Has good computer and system proficiency and feels comfortable in a Microsoft-based environment

• Speaks and writes Swedish and English fluently

• Has an interest in developing, learning new things, and taking on new challenges

• Is solution-oriented and thrives in a pace where no day is like the other

We consider it meritorious if you have:

• Experience in customer service within finance, banking, or credit

• Worked in Salesforce or similar CRM systems

To succeed in the role, you are structured, meticulous, and quality-conscious. You have an eye for detail and work methodically to ensure that nothing is left to chance. You are communicative, have a strong customer focus, and enjoy handling multiple cases in parallel. Additionally, you are comfortable in an environment where change and development are a natural part of everyday life.

Other Information

Start: Immediately
Location: Stockholm, Kungsholmen (hybrid work with at least two days in the office per week)
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct ongoing selection.

Welcome with your application!

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