Vacant job

Do you want to work in a role where you can combine customer service, technology, and problem-solving? Do you thrive on helping customers and being an integral part of an engaged team? Then this might be the job for you. Read more below and apply today, as the start is immediate!

About the role

Academic Work is recruiting a Customer Support Specialist on behalf of our client. The position is full-time with an immediate start and offers long-term prospects with the potential for permanent employment.

As a Customer Support Specialist, you will become a key part of the Swedish team, supporting sales and customers with technical questions and order management. You will receive thorough training from experienced colleagues and are expected to gradually take on more responsibility as your product knowledge grows.

Responsibilities

In the role of Customer Support Specialist, you play a central part in the business by supporting both customers and the sales department with inquiries regarding products, orders, and deliveries. The goal is to allow our sales team to focus on sales and our delivery organization to focus on logistics, while you become the natural contact for technical questions, product information, and daily customer service. The role involves a varied daily routine where you act as a technical advisor and administrative support to ensure customers receive the right solutions for their needs within building automation.

You do not need to know everything from day one – we offer a comprehensive introduction and look forward to your development as you gradually take on more responsibility.

• Answer customer inquiries via phone and email.
• Process and register incoming customer orders.
• Handle complaint cases.
• Support the sales team in their daily work.

We are looking for someone who

• Has excellent knowledge of Swedish and good knowledge of English, both spoken and written, as these are used in daily work.
• Has a technical interest.
• Has prior work experience in customer service.

We place great emphasis on personal qualities and are looking for someone who thrives in a role where service and problem-solving are the focus. As a person, you are curious, communicative, and structured, with an interest in technology and a willingness to learn new things. You enjoy interacting with many people, work meticulously, and value good collaboration. With a positive attitude and a solution-oriented approach, you contribute to both satisfied customers and a strong team spirit. Furthermore, you are a team player who appreciates collaboration and always strives to provide high-quality service.

Our recruitment process

We conduct ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help identify the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.