Vacant job

Do you want to work in an international environment where service, logistics, and business acumen meet? Do you thrive in a role where you can combine customer contact, logistics planning, and sales with problem-solving and a fast pace? Then this could be your next step.

About the Company

Eimskip is an international transport and logistics company specializing primarily in sea freight. The company has its headquarters in Iceland, along with 58 local offices in 20 countries and over 1,700 employees representing 42 different nationalities. In Sweden, they have an office and terminal in Helsingborg, offering global transport solutions and freight forwarding services. Approximately 30 employees work at Eimskip Sweden in Helsingborg. Additionally, 7 more employees are stationed in Fredrikstad, Norway, who are also part of the Eimskip Sweden team. Read more at www.eimskip.com (http://www.eimskip.com)

About the Role

As a Customer Service & Sales representative, you will work broadly within Eimskip's liner services, focusing on bookings, customer service, and price inquiries related to international transport. You will become an important part of a seven-person team, jointly responsible for creating efficient and high-quality transport solutions for both national and international customers. The role combines freight forwarding, order handling, inside sales, and pricing, meaning you will work both administratively and closely with business operations in daily activities.

Your responsibilities include, among other things:

• Registering and coordinating sea transport bookings, as well as land-based final delivery transports.
• Daily contact with customers, suppliers, and international colleagues.
• Handling price inquiries and developing transport solutions based on specific customer needs.
• Following up on deliveries and resolving any transport-related issues.
• Working with various types of cargo, such as general cargo, containers, temperature-controlled goods, and dangerous goods.
• Contributing to the improvement of processes and workflows in the company's new business systems and CRM environments.
• Building on existing customer relationships and, in the long term, identifying new business opportunities.
• You will receive a thorough introduction where the team, team leader, and your direct manager will support you in gradually growing into the role.

About You

We are looking for someone with at least one year of experience in sea transport, although experience from other parts of the forwarding industry is also considered an asset. You thrive in a role with many contact points and varied tasks that combine service with administration, and you have an interest in business and customer relations. As a person, you are service-oriented, not afraid of a fast pace, and comfortable contacting both external and internal stakeholders via phone. Fluent communication in Swedish and English, both spoken and written, is essential as you work in an international environment. We also believe you have an interest in new system support and are curious to learn more about AI-related functions within the profession.

To succeed in this role, we believe you:

• Have at least one year of experience in forwarding or international sea freight transport.
• Have experience in customer contact and administration within logistics and transport.
• Speak and write fluently in Swedish and English.
• Are communicative, solution-oriented, and service-focused.
• Thrive in a fast-paced environment and can handle multiple tasks in parallel.
• Are driven yet humble and enjoy collaborating in a team.
• Have an interest in digital development and preferably new technology or AI support in work processes.

It is an advantage if you have experience with export customs clearance or have previously worked in a role involving inside sales or customer service within logistics. Great emphasis will be placed on personality, specifically that you are driven yet humble in your approach.

Other Information

• Start Date: September
• Location: Helsingborg
• Employment: Full-time
• Working Hours: Mon-Fri 08:00-16:30
• Salary: According to agreement

A background check will be conducted for candidates who proceed in the process.

If you have questions about the position, please email the responsible recruiter, Oskar Wendel, at [email protected] (mailto:[email protected]). Please specify which position you are referring to.

We recommend applying immediately as we conduct ongoing selections.

We look forward to receiving your application!

Keywords: Freight Forwarding, Customer Service, Inside Sales, Shipping, Sea Freight, Forwarding, Export, Transport Coordinator, Logistics, Liner Services, Order Handling, International Transport, Shipping Coordinator, Transport Planning, Helsingborg

Open to All
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.