Vacant job

Are you passionate about service and interested in banking and finance? Then this position is for you! We are looking for a Customer Service Representative for our client's Private Advisory department, where you will have the opportunity to develop and grow professionally. Apply today!

About the role

Our client is one of Sweden's major banks, and we are recruiting on their behalf. As a Customer Service Representative, you will be part of the department handling customer advisory within Private Customer Service, a part of Customer Relations. You will work from the office in Stockholm in an open-plan office, alongside colleagues from both customer service and other departments. Customer Service roles are also available in Linköping, Gothenburg, and Malmö.

Our client values a positive and open culture, which permeates the entire team and their tasks. The assignment has an initial duration of 6 months with good prospects for extension if the collaboration is successful for all parties. We are looking for someone who can start on 11/8 for a mandatory introduction period.

What we offer

• Significant responsibility and a key role in the bank
• Personal and professional development
• Certification in information provision

Important information
The assignment requires a clean extract from the Swedish Enforcement Authority (Belastningsregistret) as well as a credit check. This must be ordered at the time of application via this link!

Responsibilities

• Handle incoming cases from private customers, primarily via phone, though physical customer interaction also occurs.
• Work with and navigate through various systems, as well as work with target-driven key performance indicators.
• Conduct proactive needs analyses to offer added value to customers.
• Actively promote self-service in every customer interaction.
• Contribute new ideas and suggestions that lead to a more efficient way of working.

We are looking for someone who

• Has very good knowledge of Swedish and English, both spoken and written.
• Has completed upper secondary education (high school).
• Has a genuine interest in banking and finance.
• Is proficient in using computer systems.
• Has previous relevant work experience in service and administration.

It is an advantage if you have

• Work experience in customer service directed towards private customers.
• A completed post-secondary education, preferably in a relevant field.
• Experience from the banking sector.

Knowledge can be acquired through education, experience, or by being self-taught.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Energetic
• Adaptable
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work. Our client's request is that all questions regarding the position are sent directly to Academic Work.

We conduct ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools used to find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.