Vacant job

We are looking for you who want to take the next step in your career! With a burning interest in customer service and navigating systems, you will become a key player in delivering a world-class customer experience and creating long-term customer relationships!

About the Role ⚡

As a Technical Customer Service Representative, your role is versatile and crucial for good customer experiences and successful service. You will receive incoming calls, emails, and chats, and help customers through engaged service and technical skill, creating well-adapted solutions for the customer's needs.

You will:

• Receive incoming customer calls and address customer needs with professionalism and engagement
• Work administratively in various systems with tasks such as email, chat, and case management
• Offer tailored solutions to build valuable and long-term customer relationships
• Work towards set goals and receive ongoing support and feedback from your manager

What We Offer 🙌

• Salary according to collective agreements via Unionen and Almega.
• Two weeks of paid training as well as continuous coaching and education in your role.
• Great opportunities for career development within the company.
• Wellness allowance
• Modern office in an stimulating and active work environment with team activities and fun events to promote a good community!

We are looking for you who 👀

• Have an interest in customer service and technology and are driven to develop within it
• Want to own cases and solve complex problems in a smooth way
• Have your sights set on success - a driven and engaged star who wants to take their technical skills to the next level!
• Enjoy collaborating to achieve common as well as individual goals.
• Are punctual and precise in your work execution and have an eye for quality.

Previous experience in service or support is meritorious, but not a requirement - we give you the tools to succeed!

Requirements for the Role

• Fluent in Swedish, both spoken and written
• Good knowledge of English
• Computer literacy
• Completed upper secondary education

Security Clearance

For some of our assignments, information is handled that is subject to security protection. Therefore, you will undergo a security check to be able to handle these assignments. This means that there should be nothing that could affect the possibility of security clearance.

Employment Type and Start Date 🌞

• Start: By agreement - we are flexible with start dates.
• Employment Type: We initially offer employment based on need or summer temporary positions with good opportunities for permanent employment for the right person.
• Working Hours: Our operations run 24/7 - which provides great opportunities for flexible working hours that work for you and the business.

Are you ready for the next step in your career? Don't hesitate - Submit your application today! We look forward to hearing from you!