Vacant job

Do you want to help shape the future of sales?

At LF Jämtland, we strive to create simple, relevant, and proactive customer interactions. We are now strengthening our sales operations by introducing a new role as Customer Analyst.

As a Customer Analyst, you play a key role in our business by using data and analysis to manage customer flows and translate insights into concrete improvements in our daily operations. You ensure targeted sales activities across all our channels in both insurance and banking.

Using analysis and insights, you ensure that we meet customers with the right resources at the right time. In this way, you contribute to us working smarter, more data-driven, and with the customer at the center. You become a central link between our advisors, marketing communicators, and business developers, and together you will develop both the customer experience and our business operations, creating security for our customers in Jämtland and Härjedalen.

About the role

As a Customer Analyst, you have an overview of customer flows, capacity, and business opportunities, helping the business prioritize the right initiatives at the right time. With the support of data and analysis, you contribute to us using our resources where they create the greatest value for both customers and the business.

An important part of the assignment is to monitor and develop our telephony. By analyzing inflows, capacity, and results, you ensure that we have the right resources in place and can adapt when needs change. In this way, you contribute to high availability, efficient working methods, and a good customer experience.

You work closely with the sales managers, providing them with analyses, reports, and decision-support materials that strengthen the business's ability to achieve its goals.

Your main responsibilities

• Manage and monitor incoming and proactive customer contacts across all channels
• Prioritize and distribute sales leads and business opportunities to the right advisors
• Ensure efficient staffing and resource distribution between incoming and outgoing customer contacts
• Monitor availability, response times, and capacity in our telephony
• Adjust resources between departments and tasks based on current customer flows and business needs
• Monitor compliance with common working methods and processes
• Coordinate customer flows between insurance, banking, and other business areas
• Produce statistics, analyses, and reports to support business management and sales follow-up
• Identify opportunities for improvement that strengthen both the customer experience and the business
• Quality-assure sales processes and contribute to a unified customer experience
• Contribute to the development of future data-driven working methods within CRM, customer insights, and Next Best Offer.