Vacant job

At ABB, we help industries become more resource-efficient and cleaner – and every person here contributes to the results. You will have the opportunity to lead, receive support to grow, and be proud of the impact we create together. Join us and help drive what drives the world.

This position reports to: Service Manager.

ABB Electrification Service Sweden delivers critical services and solutions in low and medium voltage across the country – from Malmö in the south to Kiruna in the north. With approximately 60 employees, we are a growing unit focused on being the best in our niche to improve availability, reliability, predictability, and sustainability in power for our customers.

Through a broad portfolio of products and services – including maintenance, modernization, and consulting for low and medium voltage switchgear, circuit breakers, relay protection, and related products – we support key industries such as paper & pulp, mining, steel production, energy companies, and utilities.

In the role of Field Service Manager, you are responsible for leading and developing a team of three regional Field Service Managers as well as our workshop located in Västerås. Our assignments range from installation & commissioning to repairs, preventive maintenance, and modifications/extensions of low and medium voltage switchgear. You are responsible for ensuring and developing the availability of field service personnel, including subcontractors and partners, for executing field activities in Sweden. You are responsible for the development, implementation, and compliance of operational processes with the goal of delivering quality, efficiency, safety, and highest customer satisfaction. You collaborate with sales, project, and contract organizations to analyze future needs and develop our delivery capacity.

Preferred location: Västerås, Karlstad, Skellefteå, Luleå.

Responsibilities

• Ensure and develop the availability of field service competence for Electrification Service in Sweden to deliver our complete service portfolio.
• Own, develop, and implement the strategy for the field service organization at the national level, including organization, competencies, suppliers & partnerships, workshop resources, instruments, and equipment, etc.
• Own, develop, and implement operational processes, instructions, and tools for the own organization.
• Ensure implementation and compliance with occupational health, safety, and quality requirements (HSE).
• Full responsibility for business and delivery of service orders.
• Responsibility for growth and results for project and contract deliveries through collaboration with project and contract organizations.
• Represent the field service organization and workshop operations in the local management group.
• Build and develop long-term customer relationships in collaboration with sales, project, and contract organizations as well as the own team.

Qualifications

• Experience in leadership within service, industry, technical operations, or similar.
• Good understanding of service processes and customer-oriented work.
• Relevant technical education or equivalent work experience.
• Experience in resource allocation and operational management.
• Knowledge in occupational health and safety (HSE/OHS).
• Experience in project management or improvement work is advantageous.
• License A or AL is advantageous.
• Very good skills in Swedish and English, both spoken and written, combined with good communication skills and strong teamwork abilities.
• Structured, solution-oriented, and results-driven.

About Us

Hiring Manager, Daniel Weidenmark +46 702 75 81 26, Union Representatives – Sveriges Ingenjörer: Linda Nyman +46 70 233 30 88, Unionen: Hannah Norén +46 706 34 03 46, Ledarna: Lenny Larsson +46 706 32 85 47.

We kindly decline direct contact from staffing and recruitment agencies as well as sellers of additional job advertisements.

Please note that the employment process at ABB Sweden includes a reference check, a drug test, and in some recruitments, an extended background check.

We look forward to receiving your application by June 8th and appreciate if the application is in PDF format.

Become part of something bigger. Here we drive progress, take initiative, and move the world forward together. Run what Runs the world.

To build a cleaner and smarter future requires all kinds of people: the curious, the brave, and the creative. Therefore, we welcome people of all backgrounds and experiences.

Are you ready to make a difference?

Apply today or visit https://www.abb.com to learn more about how our solutions impact the whole world.