Vacant job

Are you ready to take the next step in your career and work on exciting projects that make a difference for society? Then you might be our next colleague!

To our NOC, we are looking for an Operations Technician who is driven and curious, and who wants to develop together with a cohesive team. You will work on a new assignment within critical communications, involving the operation, maintenance, and monitoring of the national radio communication system, Rakel.

At LFV, you and your colleagues will ensure reliable and secure communication for societal-critical functions within areas such as public order, security, health, and total defense.

What is the NOC?

The Network Management Center (NMC) is our operations center in Gothenburg. The Network Operation Centre (NOC) is the part of the NMC that is staffed 24/7, year-round, and handles monitoring, performs initial fault analysis, and takes corrective actions in case of incidents in the communication infrastructure.

About the Role

As an Operations Technician at our NOC, you will be a key person in ensuring that societal-critical communication services function optimally. In this role, you handle both monitoring and technical support. You are responsible for monitoring networks and infrastructure, receiving and handling fault reports from our customers, while performing troubleshooting, fault analysis, and measures to resolve technical issues.

You also handle orders for configuration changes and actively contribute to creating and improving routines, instructions, and documentation in our knowledge base. Together with other employees, you ensure that information and work processes are kept up-to-date and relevant.

This role offers a combination of customer contact, technical problem-solving, and administrative tasks, where you have the opportunity to make a real difference for society's critical communication services.

Who are you?

We are looking for someone who is sensitive, service-oriented, and thrives in a role where you can quickly adapt to different situations and customer needs. You have good analytical skills and enjoy finding solutions, both in daily work and in projects. In our team, we work closely together with open dialogue. Therefore, we value that you are a team player who follows routines but also dares to question and come up with new ideas. To succeed in the role, you are responsible, structured even under pressure, and have a strong desire to contribute to high quality and operational security. You are proactive, see opportunities, and easily build trust with colleagues.

We see that you have:

• A post-secondary education in the field or other experience that we consider equivalent
• Several years of experience in customer service and/or technical support
• Good knowledge of telecommunication, data, radio, or broadband networks and their structure and connections
• Good ability to read and interpret technical documentation
• Good computer and system proficiency
• Experience using case management systems
• Good ability to speak and write fluently in Swedish and English

Meritorious for this position are:

• Previous experience from NOC work at a national and/or international level
• Knowledge of IP equivalent to CCNA
• Experience with and understanding of ITIL
• Technical understanding of TETRA/4G/5G
• System knowledge regarding indoor solutions for radio and mobile communication
• Experience in technical support at a mobile operator
• Experience working with TETRA systems, such as Rakel

Other Information

The positions are permanent with the workplace in Gothenburg. We may apply a probationary period of 6 months. Shift work and on-call duty are included in the employment.

Before employment, LFV conducts a security clearance which includes, among other things, register checks, security interview, and drug test. This position requires Swedish citizenship.

About the Organization

We lead air traffic – in step with the times, in all situations. LFV is Sweden's leading actor in air traffic control for civil and military aviation with associated services. We offer air traffic control and related services both nationally and internationally. Our air traffic controllers direct approximately 2,000 aircraft daily in Swedish airspace. LFV was the first in the world with remote air traffic control, and we drive digitalization in several areas. Through various collaborations, we are involved in optimizing European airspace. Read more about LFV here: https://www.lfv.se/ (https://www.lfv.se/).

We warmly welcome your application by June 9th!

Contact Persons

Emilia Malm
Responsible Recruiter, Poolia
+46 70-426 60 06
[email protected]

Christian Axelsson
Union Contact, SACO
+46 11-19 20 00

David Johansson
Union Representative, ST
+46 11-19 20 00