Vacant job

Do you want to start your career in IT while working with people, service, and problem-solving? This might be the right opportunity for you.

We are currently looking for a Helpdesk / Support Technician for our First Line Support team, where you will become a key member and the first point of contact for our customers.

About the role

As a support technician, you will assist customers via phone and email with various IT-related questions and issues. You will troubleshoot, guide users, and ensure that every customer receives a professional and positive experience.

Therefore, you must be social, communicative, and thrive in roles with frequent human interaction.

We are looking for someone who

• Is passionate about service and customer contact
• Is solution-oriented and enjoys helping others
• Is social and communicative
• Has good proficiency in Swedish and English, both spoken and written
• Has a strong technical interest
• Has basic technical understanding and good computer skills
• Wants to develop and start a career in IT
• Has a valid driver's license (Category B)

It is an advantage if you have

• Previous experience in service or customer support
• Previous work experience in helpdesk or service desk roles
• Education in IT, networking, computers, or server environments

We offer

• A great start to your IT career
• Opportunities to develop within support and technology
• A social and supportive team
• A varied daily routine with lots of customer interaction
• Practical experience in IT and service

We place great emphasis on personality, engagement, and the willingness to learn. The position is filled on a rolling basis.