Vacant job

Do you want to lead and develop the audience experience at Sweden's national stage? As a Public Relations Manager, you have overall responsibility for ensuring that every performance is carried out with safety, structure, and professional hospitality – from the moment the doors open until the last visitor has left. Dramaten is looking for two Public Relations Managers for the Customer Service and Audience Meeting section. The positions are fixed-term appointments at 50 percent.

The Customer Service and Audience Meeting section is one of three sections within the Communications Department. We are responsible for ensuring that the meeting with Dramaten, both externally and internally, maintains high quality, is characterized by accessibility and professionalism, and contributes to strengthening Dramaten's brand.

As a Public Relations Manager, you play a central role in the interaction between the audience, ushers, and performance staff. You are responsible for the operational management of ushering work during performances and public events, acting as a coordinating link between several operational functions. In this role, you are a clear point of contact for the stage manager, assistant stage manager, production, and the box office.

You lead the work on-site, make decisions based on the needs of the situation, and ensure that routines for safety, accessibility, and hospitality are followed.

We are looking for you who have extensive experience in hospitality and customer service, and who feel confident leading in an operational environment with a high pace and varying conditions.

We are looking for you who have:

• At least three years of experience from service-oriented operations, preferably in a supervisory role.
• Experience in scheduling and leading hourly staff.
• Experience working with safety, accessibility, and fire safety routines.
• The ability to work in a structured and solution-oriented manner, even under time pressure.
• Good teamwork skills and the ability to communicate clearly, both verbally and in writing.
• Good system proficiency and good knowledge of Office 365.

We are looking for you who combine confidence and judgment with a listening and professional approach. You have the ability to make decisions when the situation requires it, while simultaneously contributing to creating safety and trust for both the audience and colleagues. You are motivated by creating a welcoming, inclusive, and professional reception in every interaction.

• Lead, coordinate, and schedule ushers.
• Ensure appropriate staffing and handle absences.
• Hold daily briefings before performances and distribute tasks.
• Collaborate with the stage manager, assistant stage manager, and other relevant functions.
• Be the responsible contact person for audience-related issues during performance evenings.
• Handle and document deviations related to the audience, building, technology, and safety.
• Coordinate work in the event of cancelled performances and other special incidents.
• Ensure that fire safety and evacuation routines are followed.
• Be responsible for the evacuation of the audience when necessary.
• Introduce, guide, and develop ushers in their duties.

The role entails a clear mandate to collaborate directly with relevant functions to create efficient decision-making paths, good coordination, and a well-functioning operational workflow.

The positions are performance-based, and working hours are mainly scheduled for evenings and weekends, with some work also during daytime. The work follows the organization's performance schedule and requires presence in connection with performances.

The appointments are fixed-term positions at 50 percent for a period determined at the time of employment, with an intended start date in autumn 2026. We are primarily looking for you who can work for at least 9 months. For the right candidate, the position may be extended.

Dramaten offers a creative and inspiring workplace where we, from our various professions, work together to create good conditions for performing arts. Our task is to realize artistic visions together with available resources. We strive for high professional competence combined with a desire to explore and develop methods and roles. We welcome and value different perspectives, competencies, experiences, and stories, and we actively work with inclusion, diversity, and accessibility for a good working environment.

Dramaten is a member of Svensk Scenkonst and has collective agreements with Scen & Film, DIK, and the Swedish Musicians' Union.

We warmly welcome your application! You apply by submitting your CV and answering a few short questions in connection with the application. We do not accept personal cover letters.

The last day for applications is May 14. Selection and interviews take place on an ongoing basis.

Questions about the position can be directed to Gunhild Aubert Opdal, Head of Customer Service and Audience Meeting, [email protected]

Please note that in accordance with personal data handling (GDPR), we are unable to accept applications via email.