Vacant job

Prenax, a global leader in subscription fulfillment with over 30 years of experience, is looking for you to contribute to helping their B2B customers in the role of Customer Success Support.

About the role

Do you want to work in an international company where high service and strong customer focus go hand in hand? At Prenax, you have the opportunity to become part of an established and growing company in an exciting niche, where you can combine responsibility, collaboration, and development in a business that makes a real difference for its customers. Here, you get not just a role – you get a place in a company with a clear direction, strong values, and high ambitions.

In the role of Customer Success Support, you will become a valuable person in Prenax's customer journey. Your main goal is to work together with the Customer Success team to ensure high service delivery to their B2B customers and help them with their cases. The team works to ensure that all inquiries and cases are handled in a professional and smooth manner. Your days will be varied, ranging from handling incoming customer orders, guiding subscription-related cases, and guiding customers in the Prenax Online tool. You will communicate primarily via the CRM system Salesforce, but also by phone when necessary.

You will have close collaboration with your colleagues in the team and ensure that you escalate more advanced cases to the right person within the organization. This is an entry-level role that gives you a solid foundation to build upon within the company, with the opportunity to eventually develop towards your own customer portfolio.

What we offer

• A secure and long-term employment in an established company with collective agreements, occupational pension, and insurance according to agreement.
• A thoughtful introduction that gives you the right prerequisites to get into the role and understand both the business and the culture.
• Opportunity to develop in an international organization where engagement, professionalism, and collaboration are highly valued.
• Benefits such as a wellness allowance, gym in the building, and access to Benify's benefits portal.
• Good employment conditions with vacation, parental pay according to collective agreements, and conditions that support work-life balance.
• An attractive office in Kista with good communications and parking possibilities upon agreement.
• A corporate culture where professionalism, service orientation, and the desire to do the little extra permeate everyday life.

Responsibilities

The role involves handling and resolving customer cases via email, ensuring smooth administration of subscriptions and memberships, and collaborating internally and externally to maintain high customer satisfaction.

• Answer and handle customer questions via email regarding subscriptions, memberships, and databases.
• Prioritize and resolve incoming cases efficiently.
• Troubleshoot and identify problems in the supply chain.
• Collaborate with suppliers and internal departments to find solutions.
• Register and update cases in the CRM system (Service Cloud/Salesforce).
• Work with order management and data in Excel.
• Build and maintain good relationships with Prenax B2B customers.

We are looking for you who

• Have very good system proficiency and good knowledge of the MS Office package, especially Excel.
• Have at least 2 years of work experience in customer service, customer success, or support in a similar role.
• Are fluent in Swedish and English in both speech and writing, as both languages are used daily in the role.
• Have a high school education.

It is an advantage if you have

• Experience with CRM systems, preferably Salesforce.
• An interest in and ability to quickly learn new systems and processes.
• Additional language skills.

To succeed in the role, you have the following personal qualities:

• Helpful
• Stress-tolerant
• Responsible
• Intellectually curious

As a person, we are looking for you with good adaptability and who thrive in dynamic environments. You also have a solution-oriented mindset and are curious about seeking new knowledge, understanding contexts and needs, and solving customers' problems. Furthermore, you have professional communication skills and can understand and handle interpersonal dynamics in an effective way. We are looking for you who have resilience and are goal-oriented, this to maintain performance and professionalism under pressure.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the role are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.