Vacant job

Northmill Bank is a Swedish challenger bank dedicated to revolutionizing the way we manage and protect our finances. We are creating a different banking experience, digital yet personal.

Founded in 2006, Northmill Bank has grown to over 240 employees across 3 countries, serving 5,000 business customers and 250,000 users. We leverage the latest technology to develop secure, smart, and user-friendly products for our customers. Our private and business customers are the reason for what we do. We are a 100% cloud-based product company where technology is the driving force behind creating smarter banking products.

Take the chance to be part of us and our journey!

About the Role

Our Customer Advisors are the heroes of Northmill. It is thanks to our Customer Advisors that Northmill holds the highest rating in the industry on Trustpilot, and it is their insights that enable us to develop the most user-friendly services for our customers.

At Northmill Customer Service, you will grow. Here you will work alongside wonderful colleagues, develop within service, and learn about financial services. As a Customer Advisor, your job is to help Northmill's customers achieve a better personal financial situation. This is Northmill's vision.

As a Customer Advisor, you will assist our customers via phone, email, and chat. Examples of cases you will handle include opening a savings account, applying for a loan, or lowering the interest rate on existing loans and credits. As a Customer Advisor, the customer is always at the center of your focus, with the goal of providing the best possible service. This role is for you if you are skilled at building relationships and are driven by a desire to help people.

About You

To succeed in this role, we believe you are a team player who thrives in a fast-paced environment, has strong communication skills, and always strives to deliver world-class service. We also believe you are a flexible person with great curiosity, drive, and resilience. Additionally, you speak and write fluent Swedish and have good knowledge of English.

It is an advantage if you have (but not a requirement):

• An economics degree

• Experience in customer service, sales, or credit management

What We Offer

• A fantastic office in a prime location in Stockholm with beautiful spaces and views.

• Independent work with the opportunity to influence.

• Great development opportunities.

• Support for sports activities (5,000 SEK in wellness allowance).

• Life insurance.

• Breakfast and fruit in the office every day, plus sacred Friday coffee breaks.

• Annual conferences abroad every other year.

• Regular Friday after-work events and office celebrations of successes.

Fun Facts

• Our office was voted Stockholm's most beautiful office in 2020.

• Take a gym class two minutes away or go for a jog in the city.

• Conferences abroad every other year and lovely “Northchill” after-work events throughout the year.

Apply today and become part of Northmill!