Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want to combine IT support with AV technology, streaming, and modern meeting room technology?

We are now looking for an on-site technician with experience in AV technology for an assignment where you will have a varied role at the intersection of IT support, conference technology, and video production. Here, you will become an important part of ensuring that both digital and physical meetings run smoothly – from smaller meetings to larger internal and external broadcasts.

Do you thrive in a role where technology, service, and problem-solving go hand in hand? Then this could be your next step!

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

In the role of on-site technician, you will work broadly within both IT support and AV/meeting technology. You are responsible for ensuring a stable and professional user experience in the business's technical environments.

Your responsibilities include, among other things:

• Handling incoming cases such as incidents, orders, questions, and problems in the case management system
• Supporting internal and external broadcasts as well as handling digital and physical meetings
• Working with video production, streaming, and broadcast technology including audio and video mixing
• Troubleshooting and managing hardware and software related to conference room technology and workplace technology
• Ensuring correct prioritization, classification, and handling of cases
• Solving incidents according to set SLA and OLA levels
• Documenting solutions and routines in the knowledge base
• Contributing to training, information dissemination, and knowledge transfer to users and colleagues
• Supporting the business ahead of larger meetings, conferences, and external events

Your profile

To succeed in the role, we believe you are a service-oriented and solution-focused person with a genuine interest in technology. You thrive in a varied daily routine where you get to combine IT support with AV technology and find it easy to collaborate with others, while also taking personal responsibility and working independently. As a person, you are communicative, flexible, and have the ability to build trust in interactions with users and colleagues.

Requirements

We see that you have:

• At least 2 years of experience as an IT technician within the last 5 years
• At least 2 years of experience with AV technology
• At least 2 years of experience with broadcast technology, for example audio and video mixing
• At least 1 year of experience with Microsoft Teams Room
• Experience in troubleshooting and installation of client hardware
• Very good knowledge of Swedish, both spoken and written

Merits

It is an extra merit if you have:

• Experience with ServiceNow or similar case management systems
• Education in film production, media technology, or a similar field

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignment as you advance.