Vacant job

We are now looking for you, who with great energy and a forward-looking attitude, want to be part of developing the Business Support unit to raise the service level towards Samhall's operations and customers! Apply today as we are conducting ongoing selection.

About the role

In Sweden, 250,000 people with disabilities lack a job to go to. This is why Samhall exists – to create meaningful jobs for those who are outside the labor market. Samhall's vision is "A labor market where everyone is seen as an asset," and we believe that you, reading this, feel just as strongly about these words as Samhall does. For Samhall, inclusion and development are at the center of everything they do. Regardless of where you work in the organization, Samhall's purpose is highly present, accessibility is key, and the belief that all people have competence is a compass and a driving force. Samhall has 24,000 employees, including approximately 1,500 managers and specialists, with operations throughout the country. Together, they work for a more inclusive labor market that benefits individuals, organizations, and society at large. An important part of the role is therefore to work in line with Samhall's goals, business idea, and policies and contribute to the company reaching its targets.

Business Support – Support for operations and customers in everyday life

As Process and System Support, you will belong to Business Support, which is part of Samhall's Shared Service Center. You report to the Head of Business Support and are part of a group with 16 colleagues. Business Support is a unit tasked with supporting Samhall's operations and customers in their assignments. They do this by providing professional service and user support to internal employees as well as external stakeholders on a daily basis by investigating, resolving, and following up on questions or feedback related to processes, system support, and working methods, such as deliveries, employment, invoices, etc. An important part of the assignment is to identify development needs that contribute to making it easier for both Samhall's operations and customers.

Samhall has its nice premises at St. Larsgatan, right in central Linköping. The assignment extends until the turn of the year, with a chance of extension.

What we offer

• A flexible workplace with a hybrid solution of office work and home office if desired
• Advantageous experience of working as a support function in a large organization
• A wonderful work environment with a positive spirit and camaraderie

We are looking for you who

• Have a completed upper secondary education (high school diploma)
• Have previous experience working with service
• Good experience working in Office 365 (Word, Excel, PowerPoint, Teams, and Outlook)
• Have an interest and understanding of IT/technology and the ability to quickly learn new digital tools
• Good ability to express yourself in speech and writing in Swedish, as this is required to perform the job duties
• Driven by collaboration and interested in learning new areas

It is advantageous if you have

• Previously worked in case management systems, preferably ServiceNow
• Understanding of processes and the ability to see things from a holistic perspective
• Previously worked in any of the following systems: IFS, SuccessFactors, Dynamics CRM, Quinyx

To succeed in the role, you have the following personal qualities:

• Helpful
• Responsible
• Organized
• Adaptable to change

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.